Missing package

From LC https://triangl.gorgias.com/app/ticket/213960118

Dear Derf, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2297363NA shows the parcel as delivered on Friday, 3/27/26 at 10:27 AM and signed for by J.Jessica. Here's FedEx's GPS delivery coordinates: 40°15'43.4"N, 76°55'7.4"W https://maps.app.goo.gl/4YZpqMDh1W8fVpux5 Based on that location, it appears that it was delivered to the apartment office/mail room. I've also attached the FedEx proof of delivery for your reference. We kindly suggest checking with her housemates, neighbours, building management, or concierge in case they accepted the parcel on her behalf. It may also be worth looking around the vicinity of the home in case the courier left the package in a safe spot near her door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=518557346627&trkqual=2461124000~518557346627~FX&manageDelivery=disputeDeliveryGuest If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish