9,405 tickets1-100

2298814NA

Sandra Seppalainen · sandra.seppalainen@gmail.com · Gorgias #214698224

closed
Opened
1 Apr 2026, 11:58
Closed
4 Apr 2026, 08:40
Assignee
Anna - Customer Care
customer carereturnssiztrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-01 11:58:39· email/email
    Hi - I received my order yesterday and the bikini is stunning! I fear I may be between sizes on bottom - the S is a touch snug. Is it possible to do an exchange for an M, get that shipped, and I will keep whichever one fits best and ship back the other? I do not see that option on the return portal. Thank you!
  2. AGENT2026-04-03 08:27:44· email/helpdesk
    Hi Sandra, Thank you for your message—we’re so glad to hear you love the bikini! We understand that you may need a size recommendation. To assist you in finding the best fit, may we transfer you to our Customer Care team for expert advice? Once you’ve decided on your preferred size, they will transfer you back to our queue so we can proceed with your exchange request. Please also note that we’re unable to ship an exchange item prior to receiving the returned item at our warehouse. Kindly expect an email from our Customer Care team shortly. If you have any other questions in the meantime, feel free to let us know—we’re here to help! Kindest, Denise xx
  3. AGENT2026-04-03 08:28:22· email/helpdeskINTERNAL
    hi ladies, kindly assist cx pls thanks - da need a bottom size recommendation --------------------- 2298814NA dod March 31, 2026
  4. AGENT2026-04-03 08:41:16· email/helpdesk
    Hi Sandra, Thank you so much for your message! We’d be happy to help you with sizing to make sure you get the best fit before proceeding with an exchange. To guide you properly, could you please share your measurements: Waist – the thinnest part of your stomach Lower waist – around 2–3 inches below your belly button (where the bikini waistband usually sits) Hips – the fullest/most protruding part of your bum Once we have these, we can recommend whether the Medium would be a better fit for you. Looking forward to your reply! Kindest, Anna xx
  5. AGENT2026-04-04 08:40:09· email/helpdesk
    Hi Sandra, It has been a while since we've heard from you. In the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket. TRIANGL x
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