30,691 tickets1-100

Conversation with Customer #513045526

Unknown 路 Gorgias #217047281

closed
Opened
16 Apr 2026, 20:12
Closed
16 Apr 2026, 20:19
Assignee
Unassigned
customer careordtrianglai_answeredai_handoversender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-16 20:12:38路 chat/gorgias_chat
    Hi there-
  2. AI_AGENT2026-04-16 20:12:47路 chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help. Could you please provide a bit more detail about how we can assist you today?
  3. CUSTOMER2026-04-16 20:12:57路 chat/gorgias_chat
    I just received my order #2313181NA
  4. CUSTOMER2026-04-16 20:13:08路 chat/gorgias_chat
    And none of the bottoms were included int he shipment
  5. AI_AGENT2026-04-16 20:13:08路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you prefer. The waiting time for a response in chat is about 1 minute.
  6. AGENT2026-04-16 20:13:36路 chat/helpdesk
    Hi! Kelly here, and I鈥檒l be helping you today. :)
  7. CUSTOMER2026-04-16 20:13:40路 chat/gorgias_chat
    Hi there
  8. CUSTOMER2026-04-16 20:14:05路 chat/gorgias_chat
    I just received my order in the mail and none of the bottoms were included
  9. CUSTOMER2026-04-16 20:14:06路 chat/gorgias_chat
    #2313181NA
  10. AGENT2026-04-16 20:14:08路 chat/helpdesk
    So sorry to hear that you have a missing bottoms. Let me forward your concern to the Orders Team for further assistance. Before I proceed, would you mind checking inside the matching bag/pouch that came with the order as well as the FedEx bag as items can sometimes be hiding in either of these.
  11. CUSTOMER2026-04-16 20:14:40路 chat/gorgias_chat
    I'll check
  12. CUSTOMER2026-04-16 20:14:42路 chat/gorgias_chat
    One moment
  13. AGENT2026-04-16 20:14:53路 chat/helpdesk
    Thanks.
  14. CUSTOMER2026-04-16 20:14:55路 chat/gorgias_chat
    Ah they are there!
  15. CUSTOMER2026-04-16 20:14:56路 chat/gorgias_chat
    Thanks
  16. CUSTOMER2026-04-16 20:14:59路 chat/gorgias_chat
    confusing
  17. AGENT2026-04-16 20:15:09路 chat/helpdesk
    Great! Thanks for checking.
  18. AGENT2026-04-16 20:15:14路 chat/helpdesk
    No worries.
  19. AGENT2026-04-16 20:15:22路 chat/helpdesk
    Do you have any other concerns that I can help you with?
  20. AGENT2026-04-16 20:19:27路 chat/helpdesk
    It seems that you are all set. I鈥檒l be closing out the chat momentarily. Please reach out should you need any further assistance. xx
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