CUSTOMER2026-04-30 16:04:29· chat/gorgias_chat
hello, I just placed an order but have no confirmation email. the money was taken from my account
AI_AGENT2026-04-30 16:05:26· chat/gorgias_chat
We’re handing you over to our support team now. They’ll be with you shortly.
AI_AGENT2026-04-30 16:06:45· chat/api
Hi there! Thanks for reaching out. I’m sorry to hear about this, let me see how we can help.
I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please feel free to leave your email address here, and you can expect a response in chat in 1 minute.
AGENT2026-04-30 16:07:27· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-04-30 16:07:51· chat/helpdesk
May I ask if you have checked your spam or jujk folders?
AGENT2026-04-30 16:07:54· chat/helpdesk
*junk
CUSTOMER2026-04-30 16:08:29· chat/gorgias_chat
Hi thank you, yes I have checked spam folder
AGENT2026-04-30 16:08:52· chat/helpdesk
I see.
AGENT2026-04-30 16:09:33· chat/helpdesk
May I ask for the full name, email and shipping address used to create the order?
CUSTOMER2026-04-30 16:09:46· chat/gorgias_chat
Robin Frake
CUSTOMER2026-04-30 16:09:50· chat/gorgias_chat
robincfrak@gmail.com
CUSTOMER2026-04-30 16:10:04· chat/gorgias_chat
17252 Fountainside Loop Apt 5105, Lutz FL 33558
CUSTOMER2026-04-30 16:10:16· chat/gorgias_chat
sorry its robincfrake@gmail.com
AGENT2026-04-30 16:11:39· chat/helpdesk
Thank you.
AGENT2026-04-30 16:14:07· chat/helpdesk
Is there another name, email or shipping address you could have used to create the order?
CUSTOMER2026-04-30 16:14:17· chat/gorgias_chat
No
AGENT2026-04-30 16:14:59· chat/helpdesk
May I ask if you can send us a screenshot of the charge you incurred?
CUSTOMER2026-04-30 16:16:30· chat/gorgias_chat
sure just need a few minutes to email it to myself I'm on a PC
AGENT2026-04-30 16:16:58· chat/helpdesk
Okay.
AGENT2026-04-30 16:20:10· chat/helpdesk
Thank you.
AGENT2026-04-30 16:20:32· chat/helpdesk
Just to confirm, the best email address to reach you at is robincfrake@gmail.com?
CUSTOMER2026-04-30 16:20:46· chat/gorgias_chat
yes thank you
AGENT2026-04-30 16:20:58· chat/helpdesk
Thank you.
AGENT2026-04-30 16:21:16· chat/helpdesk
For this case, I will send your details and concern over to our Orders Team as this requires further checking. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
CUSTOMER2026-04-30 16:21:35· chat/gorgias_chat
ok thank you
AGENT2026-04-30 16:22:15· chat/helpdesk
No worries. :) Is there anything else I can help you with?
AGENT2026-04-30 16:24:30· chat/helpdesk
I just want to check if you're still online?
CUSTOMER2026-04-30 16:24:43· chat/gorgias_chat
no thank you thats all!
AGENT2026-04-30 16:25:43· chat/helpdesk
You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
AGENT2026-04-30 16:26:15· chat/helpdeskINTERNAL
Robin Frake
robincfrake@gmail.com
17252 Fountainside Loop Apt 5105, Lutz FL 33558
cx placed an order but didn't receive confirmation email
found no order using her details but was charged
SS of charge on chat
"hello, I just placed an order but have no confirmation email. the money was taken from my account"
AGENT2026-04-30 17:45:24· email/helpdesk
Dear Robin,
Thank you for your recent purchase.
I am happy to confirm your order #2324832NA went through successfully for the CORA - DELLO Blue Crochet Halter Bikini Set S in Top/ S (Cheekiest) Bottomconfi. You should have also received an Order Confirmation email, be sure to check your Spam/Junk folders.
Please expect a separate email including your tracking details once available.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle