30,691 tickets1-100

Conversation with Robin Frake

Robin Frake 路 robincfrake@gmail.com 路 Gorgias #219165443

closed
Opened
30 Apr 2026, 16:04
Closed
30 Apr 2026, 17:45
Assignee
Jesselle - Orders
Order
2324832
CSAT
5/5
ordor_confirmation emailsorderstrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-30 16:04:29路 chat/gorgias_chat
    hello, I just placed an order but have no confirmation email. the money was taken from my account
  2. AI_AGENT2026-04-30 16:05:26路 chat/gorgias_chat
    We鈥檙e handing you over to our support team now. They鈥檒l be with you shortly.
  3. AI_AGENT2026-04-30 16:06:45路 chat/api
    Hi there! Thanks for reaching out. I鈥檓 sorry to hear about this, let me see how we can help. I鈥檒l pass this over to our team so they can help you directly, they鈥檒l join shortly. Please feel free to leave your email address here, and you can expect a response in chat in 1 minute.
  4. AGENT2026-04-30 16:07:27路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  5. AGENT2026-04-30 16:07:51路 chat/helpdesk
    May I ask if you have checked your spam or jujk folders?
  6. AGENT2026-04-30 16:07:54路 chat/helpdesk
    *junk
  7. CUSTOMER2026-04-30 16:08:29路 chat/gorgias_chat
    Hi thank you, yes I have checked spam folder
  8. AGENT2026-04-30 16:08:52路 chat/helpdesk
    I see.
  9. AGENT2026-04-30 16:09:33路 chat/helpdesk
    May I ask for the full name, email and shipping address used to create the order?
  10. CUSTOMER2026-04-30 16:09:46路 chat/gorgias_chat
    Robin Frake
  11. CUSTOMER2026-04-30 16:09:50路 chat/gorgias_chat
    robincfrak@gmail.com
  12. CUSTOMER2026-04-30 16:10:04路 chat/gorgias_chat
    17252 Fountainside Loop Apt 5105, Lutz FL 33558
  13. CUSTOMER2026-04-30 16:10:16路 chat/gorgias_chat
    sorry its robincfrake@gmail.com
  14. AGENT2026-04-30 16:11:39路 chat/helpdesk
    Thank you.
  15. AGENT2026-04-30 16:14:07路 chat/helpdesk
    Is there another name, email or shipping address you could have used to create the order?
  16. CUSTOMER2026-04-30 16:14:17路 chat/gorgias_chat
    No
  17. AGENT2026-04-30 16:14:59路 chat/helpdesk
    May I ask if you can send us a screenshot of the charge you incurred?
  18. CUSTOMER2026-04-30 16:16:30路 chat/gorgias_chat
    sure just need a few minutes to email it to myself I'm on a PC
  19. AGENT2026-04-30 16:16:58路 chat/helpdesk
    Okay.
  20. AGENT2026-04-30 16:20:10路 chat/helpdesk
    Thank you.
  21. AGENT2026-04-30 16:20:32路 chat/helpdesk
    Just to confirm, the best email address to reach you at is robincfrake@gmail.com?
  22. CUSTOMER2026-04-30 16:20:46路 chat/gorgias_chat
    yes thank you
  23. AGENT2026-04-30 16:20:58路 chat/helpdesk
    Thank you.
  24. AGENT2026-04-30 16:21:16路 chat/helpdesk
    For this case, I will send your details and concern over to our Orders Team as this requires further checking. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
  25. CUSTOMER2026-04-30 16:21:35路 chat/gorgias_chat
    ok thank you
  26. AGENT2026-04-30 16:22:15路 chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  27. AGENT2026-04-30 16:24:30路 chat/helpdesk
    I just want to check if you're still online?
  28. CUSTOMER2026-04-30 16:24:43路 chat/gorgias_chat
    no thank you thats all!
  29. AGENT2026-04-30 16:25:43路 chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  30. AGENT2026-04-30 16:26:15路 chat/helpdeskINTERNAL
    Robin Frake robincfrake@gmail.com 17252 Fountainside Loop Apt 5105, Lutz FL 33558 cx placed an order but didn't receive confirmation email found no order using her details but was charged SS of charge on chat "hello, I just placed an order but have no confirmation email. the money was taken from my account"
  31. AGENT2026-04-30 17:45:24路 email/helpdesk
    Dear Robin, Thank you for your recent purchase. I am happy to confirm your order #2324832NA went through successfully for the CORA - DELLO Blue Crochet Halter Bikini Set S in Top/ S (Cheekiest) Bottomconfi. You should have also received an Order Confirmation email, be sure to check your Spam/Junk folders. Please expect a separate email including your tracking details once available. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle
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