Conversation with Tamia Lee

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Regarding exchanges past the 14-day period, our policy requires approval from our Returns Team. Exceptions may be possible, so I’ll pass this over to them so they can help you directly — they’ll join shortly.

Hi! I’m Anna, and I’ll be helping you from here.

I'm sorry to hear the sizing didn't work for you.

Unfortunately, you have to inform us within 14 days of receiving your items.

I see. No guarantees, but I will forward your concern to our Returns Team for further checking.

May I have the order number, please?

Thank you!

May I know which part of the set you'd like to exchange?

Sorry, are you still there?

It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx

Escalated in https://triangl.gorgias.com/app/ticket/218494558

Hi! Welcome back!

To what sizes, please?

Checking in to see if we're still connected?

It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx

Hi! Kelly here, and I’ll be helping you today. :)

I'm so sorry to hear that you need to make an exchange. Let me forward your concern to the Returns Team for an exchange assistance. Do you mind sending the following information.

- Order number: - Style Name and Sizes you are Returning: - Can you also confirm if there's any change in your shipping address? (for exchange request)

Checking up on how things are going.

Sorry, I just received your message.

Noted on the details and you needed an M top and M cheeky bottoms?

Your concern is best handled by the Returns team. I have forwarded your concern to them for review. Allow them to get back to you via email within 24 to 48 hours. Kindly monitor your spam and junk folder as some emails ends up there.

In the meantime, is there anything else that I can help you with?

You're most welcome.

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hi, needed an exchange size. Thanks - M top and M cheeky bottoms, please - 2291989NA, VINCA - JOLY BLUE TERRY TOWELLING TRIANGLE BIKINI SET in small and there is no change in the shipping address - related tx : https://triangl.gorgias.com/app/ticket/218494558

Hi Tamia, Thank you for reaching out to us—your concern has also been forwarded to us by our Live Chat Team. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on March 23, 2026, and your request was sent on April 27, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange! A few things to keep in mind: Since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund. Your new parcel will be sent to the original shipping address provided upon purchase (unless otherwise stated). We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - JOLY Blue Terry Towelling Triangle Bikini Set - Top / S :: Bottom / S / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - JOLY Blue Terry Towelling Triangle Bikini Set - Top / M :: Bottom / M / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2291989NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

OTE EX: 2291989NA / 2291989NAEX NVINJOLTOPM 60 / NVINJOLABOTM 37

RT https://triangl.gorgias.com/app/ticket/219911871