Hi, I wanted to follow up and provide additional documentation from FedEx.
I've attached the proof of delivery they provided, which clearly shows the package was delivered to the wrong unit. The photo is not my door. My correct delivery address is Unit 311, and the package was delivered to Unit 428.
FedEx also marked the package as delivered to lockers and signed for it, which did not occur. This has been confirmed as a misdelivery on their end.
I've spoken with building management, and they confirmed this was a missed delivery. Maintenance also saw the package outside Unit 428 when servicing that unit, and the resident there has not responded.
Given this, it's clear the package was not delivered to my address. Please let me know how we can move forward with a replacement or refund as soon as possible, as I will be leaving for vacation shortly.
Thank you.Sent from Yahoo Mail for iPhone
Begin forwarded message:
AGENT2026-04-17 10:07:01· email/helpdesk
Hi Jacqueline,
Thank you for providing the detailed information and proof of delivery.
Upon checking, FedEx is currently investigating this issue on their end. As soon as we receive feedback from them, we’ll be sure to update you right away.
If you have any other questions or concerns about your order, please feel free to reach out to us anytime and we’ll gladly assist you.
For follow-ups, we kindly ask that you include all your questions or concerns in one email so we can address them as efficiently as possible.
Kindest,
Jesselle
Replies are sent through Open Doors, so they stay on the customer record.