You received a new message from your online store's contact form.
Country Code:
GR
Reason For Contacting:
returns-and-exchanges
Firstname:
Αναστασια
Lastname:
Χουντή
Email:
anastasia.xounti@gmail.com
Phone:
+306983685388
Ordernumber:
2279133NA
Body:
my order has passed the time limit of 14 days for a
little while and I would like to make a change because the size
does not fit me. please proceed with resizing.
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AGENT2026-04-11 10:38:12· email/helpdesk
Dear Αναστασια,
Your concern was forwarded to us, and we are glad to help.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on March 24, 2026, and your request was sent on April 10, 2026, which is outside of this timeframe.
However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, kindly send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable).
Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest.
Kindest regards,
Gelou
AGENT2026-04-11 10:38:49· email/helpdeskINTERNAL
Pending Approval: 2279133NA | 17 days
AGENT2026-04-18 10:47:34· email/helpdesk
Dear Αναστασια,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2279133NA and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena
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