RE: A shipment from order #2305306NA is on the way

Hi Nicole, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on April 7, 2026, and your request was sent on April 28, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you. Please let us know which style name and bottom size + shape you are returning and the bottom size and shape if applicable you’d like in exchange, and we’ll be happy to guide you through the next steps. You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest regards, Denise xx

OTE EX 2305306NA dod April 7, 2026 initial contact April 28, 2026 > 21 days

Hi Yiannis, Thank you for your message. We understand that you are looking for a size recommendation. For better assistance, please allow us to connect you with our Customer Care Department, as they are best equipped to help you with this. Once you’re done, they will transfer you back to us. Regarding your exchange inquiry, you will only need to send the item that you wish to exchange. We look forward to your next email. Kindest, Denise xx

hi ladies, needs assistance pls thanks - da size recommendation "The size difference, meaning how much larger is in cm the XS from Bottom / XXS / Cheeky VINCA - MATO Red Triangle Bikini When returning / exchanging the bottom, do I need to include the top and the bag it comes in?" ote ex 2305306NA dod , April 7, 2026 VINCA - MATO Bottom / XXS / Cheeky

Hi Yiannis, Welcome to TRIANGL Customer Care! We'd be more than glad to assist you with sizing. For reference, the XXS is ideal for a size EUR 32 while the XS is for EUR 34. For the material difference, XS is 1 cm larger than the XXS on waist, height and length. Could you kindly share your waist, lower waist and hip/bum measurements? We'd love to check in on the sizing. Looking forward to your reply. Take care! Kindest, Michelle xx

Hi Yiannis, We'd like to follow up on your response but in the meantime, we will mark this ticket as solved. Nothing to worry, you can reply directly to this email to automatically reopen the ticket. Wishing you a lovely day! Kindest, Michelle xx