Re: A shipment from order #2318102NA is out for delivery

Dear Theron, Thank you for your recent order. We’ve been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: “Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.” https://www.fedex.com/fedextrack/?trknbr=521726720609&trkqual=2461152000~521726720609~FX You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 521726720609 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Bernadette x

Dear Theron, Thanks for letting us know. I understand how frustrating that must be. In this case, the quickest way to get clarity on where your parcel is being held (and arrange either pickup or redelivery) would be to contact FedEx directly, as they’ll have real-time access to the local delivery station handling your shipment. You can reach them via: • Phone: 1.800.463.3339 • Or through their support page: https://www.fedex.com/en-us/customer-support.html Please reference your tracking number 521726720609 when you contact them. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx