Re: Conversation with Fernanda Aguiar

We’re handing you over to our support team now. They’ll be with you shortly.

Hi there! I’m Janis, and I’ll be helping you from here.

Sorry to know about the issue with your order. I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address?

Thanks. How about the order number (it consists of numbers and it ends with NA)?

Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within today.

You are very much welcome!:) Would there be anything else that I can help you with for today?

Sorry, can you provide the complete shipping address?

I'm sorry, I just want to check up on you. Still online?

It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx

Hi Orders, Concern - Delivery address cx - This is the order I placed this order and I got a call from fedex that my order doesn’t have a delivery address Fe71@mac.com ORDER #2318218NA FedEx says that the orders doesn’t have a delivery address and only you can contact them to change that screenshot provided cx NR Thanks.

Dear Fernanda, Thank you for reaching out and for sharing this with us. I understand how confusing that must have been. We do have a delivery address on file for your order, and I just wanted to confirm if the below details are correct: Fernanda Aguiar 4629 Corte Sol del Dios San Diego, CA 92130 United States +1 619-200-9674 Once we receive your confirmation, we will coordinate directly with FedEx to clarify why they’ve advised that there’s no delivery address on the shipment and to ensure this is resolved as quickly as possible. Thank you for understanding. We look forward to hearing from you. Kindest, Anna x

Dear Fernanda, Thank you so much for confirming your address! I completely understand how worrying it is to see a message like that, especially when you’re waiting for your order. I've noted your complete address as: 4629 Corte Sol del Dios San Diego, CA 92130 United States We’ll forward your information to our fulfillment provider so the courier can update the delivery details. Please note that updates with the courier can take 1–2 business days to process, but I’ll be keeping a close eye on this for you. Rest assured, we’re actively working to get your order back on track and delivered to you as soon as possible. Please keep your phone nearby in case the courier contacts you to arrange delivery of your order. If you have any other questions about your order, feel free to reach out, and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently. Kindest, Trish

Pls monitor FDX feedback and until delivered. Thanks! x #2319955NA | 521726734454 Wrong street address Correct / complete address should be: 4629 Corte Sol del Dios San Diego, CA 92130 United States Request #SFC33825831 created.

Correction: This is the correct order with address issues: #2318218NA | 521726721064 Address correct resubmitted to FedEx Request #SFC33907435 created.