Re: I never received my package , ORDER #2315263NA Stephaniepalmucci@yahoo.com Stephanie Palmucci , Okay ...

Hi there! Thanks for your message. I’m sorry to hear about this, I’m going to connect you with one of our team members now so they can take a closer look at your order. The latest status shows a delivery failure with a return to shipper, so they’ll need to review what happened next. Please hold on for a moment while I transfer the chat. You can expect a reply in about 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.

Can I have your order number as well as the full name and email address on the order, please?

Thank you.

To get the latest status of your order, I will relay your details to our Orders Team as this requires further checking. You may expect an email update from them within 24-48 hours.

Yes.

Thanks too for your understanding and patience.

Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2315263NA Stephanie Palmucci | Stephaniepalmucci@yahoo.com order ff-up "I never received my package"

Dear Stephanie, Thank you for reaching out to us. We're very sorry to inform you that, since FedEx has already initiated the return-to-sender process due to multiple failed delivery attempts. At this stage, it is no longer possible for us to arrange the parcel for redelivery. The Return tracking number is 487281074379. https://www.fedex.com/fedextrack/?trknbr=521726693965 As a result, we are only able to issue a refund for the item cost, less a $20 USD administration fee. Please note that the original shipping fee is non-refundable. If you’re still interested in receiving the suits, you will have to place a new order directly through our website at your convenience. Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3-5 business days (weekends, holidays, and customs clearance delays not included). If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Wishing you a lovely day ahead. Kindest, Katrina x

CX is tagged as VIP; consulting Ms. Yvonne. Thank you. x

Dear Stephanie, Thank you for getting back to us. For security reasons, FedEx typically does not leave parcels unattended as deliveries may require a signature upon receipt. To highlight this requirement for all customers, we include it as a note in every order confirmation email. Please see a snapshot of it below: While our standard policy involves a refund of the item value minus a $20 USD administration fee, we would be happy to reprocess this order for you at no additional cost. If you are amenable, please fill in your correct and complete shipping details below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Please note: For security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. If you won’t be available at the time of delivery, you may want to consider a shipping address where someone you trust will always be there to receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery once the link is available. We truly value your continued support and look forward to getting your new pieces to you soon. We await your reply! Kindest, Katrina x

Dear Stephanie, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2324048NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Regarding the signature, once the tracking information becomes available, you’ll be able to sign for the delivery online in advance, which should make things much easier with your schedule. We can also submit a request to FedEx on your behalf to allow the package to be delivered without a signature. Please note that non-signature delivery requests are subject to FedEx’s approval, but we’ll absolutely do our best to make this as smooth as possible for you. If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Anna x

Hi Stephanie, On behalf of my colleague Anna, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X