Re: New customer message on April 28, 2026 at 1:37 am

Dear Crystal, Thank you for reaching out to us. We’re sorry to hear that the item didn’t quite meet your expectations. We completely understand how important it is for everything to feel just right, and we’re here to help make this process as smooth as possible for you. We’re sorry to hear that the JARA - PERL top did not fit as expected. Please kindly note that if you wish to exchange for a different style, the full set must be returned. Additionally, if you would prefer to repurchase the new style instead, the full set would need to be purchased, as we do not sell items from sets separately. We'd like to offer the option below: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2317303NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

PENDING APPROVAL #2317303NA / 668D5C2902946 / DIFF STYLE TOP REQ

Hi Crystal, Thank you for getting back to us and sharing your new Order #2323486NA. Your return for Order #2317303NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: JARA - PERL Geometric Balconette Bikini Set: Top / S :: Bottom / XS / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 668D5C2902946 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

2317303NA / 668D5C2902946 RF & REP

Dear Crystal, We hope this message finds you well. We are reaching out regarding your Refund request for Order # 2317303NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Thank you. Hope to hear from you soon. Kindest, Elaine xx

WH CLARIF , 2317303NA / 668D5C2902946 possible mix & match / missing JARPER2TOPS 5/6/2026 #2323486NA 668D5C2902946 CRYSTAL WHITE VINPER2TOPS 1 USPS9534615475186124871243 330300 5/7/2026 5/6/2026 #2323486NA 668D5C2902946 CRYSTAL WHITE SIDPER2ABOTM 1 USPS9534615475186124871243 330301 5/7/2026

Hi Crystal, Thank you for the clarification regarding your returns and the two separate orders. We have reviewed the items received and would like to inform you that the approved return item is: JARA - PERL Geometric Balconette Bikini Set: Top / S :: Bottom / XS / Cheeky However, we are unable to process the refund as a mix-and-match set. Please note that the JARA and VINCA styles are considered two different product styles and are priced differently (JARA $135 and VINCA $119). Although both items share the same PERL Geometric print, exchanging or combining pieces between these two styles is still classified as mix-and-match due to the style difference. As a result, the return does not qualify under the original set configuration required for refund processing. Please let us know if you would like to proceed in exchanging the returned items to a different size of JARA - Perl bottoms and VINCA - PERL top. We’ll be happy to assist you. Kindest, Joanna

WH CLARIF , 2317303NA / 668D5C2902946 Confirmed mix & match Declined for RF, offered EX to JARA - Perl bottoms and VINCA - PERL top

Dear Crystal, We completely understand how the mix-up happened, and we truly appreciate your patience while we looked into the best possible solution for you. Since the JARA - PERL and VINCA - PERL styles technically share the same bottom, we completely understand how the pieces may have been mixed during the return process. To make things easier on your end, we are happy to make an exception and proceed with a refund for the JARA - PERL set from your order. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Nikka

2317303NA / 668D5C2902946 SM Approved to proceed with RF

Hi Crystal, You’re most welcome! It's always our pleasure to assist our lovely customers anytime. If we can be of any additional help, please do not hesitate to reach out to us. Kindest, Nikka