Re: New customer message on April 1, 2026 at 9:11 am

Dear Amelia, Thank you for reaching out to us. We apologize for any inconvenience caused, and we regret to hear the bikini did not meet your expectations. We'd love to help you with the exchange. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. We hope to hear from you soon. Kindest, Elaine xx

Order# 2265444NA , DOD March 31, 2026

Dear Amelia, Thank you for your response and we're glad to assist. We'd love to help you with the exchange, but please note that the MAIA - ALINA is priced higher than the original order. Please let us know your other top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of the same price as your original order and we will check the availability to send. We're so sorry about this. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We look forward to your confirmation. Kindest, Elaine xx

GIFT / Order# 2265444NA w/ UG; offered diff style

Dear Amelia, Thank you for getting back to us. Unfortunately, we’re unable to accept payment for the price difference. The best options would be to choose a different style at the same price as your original order for the exchange. Please let us know your other top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable), and we will check availability to send. We look forward to hearing from you. Kindest, Pearl

Hi Amelia, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please note that refunded payments are credited back to the original payment source. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - ADAO Pink Textured Triangle Bikini Set: Top / M - Bottom / S Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2265444NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

2265444NA / 2265444NARF