Hi there, my order arrived late and I wasn't able to get it before I left for a month long trip. I have just returned and the size small++ tops are far too small for me. I want to be able to exchange or return, please let me know how to make this happen.
Thank you
AGENT2026-04-03 07:50:58· email/helpdeskINTERNAL
https://triangl.gorgias.com/app/ticket/213312589
AGENT2026-04-03 07:52:20· email/helpdeskINTERNAL
please disregard previous ticket link
AGENT2026-04-03 08:06:00· email/helpdesk
Hi Lauren,
Thank you for reaching out to us. We are sorry to hear the bikini did not arrive prior your trip.
As much as we'd love to help, our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on February 27, 2026, and your request was sent on April 2, 2026, which unfortunately falls outside of this timeframe.
We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Dy
AGENT2026-04-03 08:06:54· email/helpdeskINTERNAL
DECLINED DUE TO DOD / 2262341NA
DOD: February 27, 2026 (34 days)
Replies are sent through Open Doors, so they stay on the customer record.