CUSTOMER2026-04-04 02:11:17· email/email
We had already thrown away the excess papers and package before realizing
it was the wrong size. I have attached pictures of the wrong swimsuit that
was sent. I was told I would be sent the medium bottoms as stated in our
email thread previously, but this is what we received. I cannot fit in
them, so can you please send me a new pair?
AGENT2026-04-06 01:20:51· email/helpdesk
Dear Andrew,
Thanks for sending the photos, and we’re really sorry about the mix-up!
Just to confirm, would you also like the top in size M, or only the bottoms? Once we have that confirmed, we’ll proceed accordingly for you.
Kindest,
Pearl
AGENT2026-04-06 01:22:14· email/helpdeskINTERNAL
Pending / 2295446NA / IE
Orig. order #2258922NA
RT https://triangl.gorgias.com/app/ticket/208563830
CUSTOMER2026-04-06 23:36:14· email/email
Just the medium bottoms is fine please!
AGENT2026-04-08 00:26:01· email/helpdesk
Hi Andrew,
Thank you for confirming!
Unfortunately, the MICA - TANNA - Bottom / M / Normal is now out of stock and will no longer be replenished. We're so sorry about this!
That said, we’d be happy to offer you a replacement for any product of your choice from the TRIANGL collection (of the same price as your original order).
SELECT ANOTHER STYLE (of the same price as your original order)
- Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut.
- We will process the new bikini set straight away.
- If a refund amount is due, this will be processed at the time of your request.
We look forward to your confirmation.
Kindest,
Nikka
AGENT2026-04-08 00:26:41· email/helpdeskINTERNAL
MIX-UP EX: 2295446NA / Orig Order: 2258922NA
Issue: MIX-UP > Internal Error / https://prnt.sc/drsbqlO6i0xv
MICTANABOTM 2 (no replen) - No go from Orders Team
CUSTOMER2026-04-10 06:33:33· email/email
MICA - PIGI NEOPRENE CROP BIKINI SET
SMALL TOP, MEDIUM NORMAL BOTTOM
MAIA - JADED GREEN NEOPRENE CROP BIKINI SET
Small top, medium normal bottom
MICA - BLUE BLOSS CHECK CROP BIKINI SET
Small top, medium normal bottom
Thank you!
AGENT2026-04-10 08:17:29· email/helpdesk
Dear Andrew,
Thank you for getting back to us.
Please note that we currently do not have the NORMAL bottom shape available for your first two choices, so we’ve proceeded with the closest available option.
We’ve arranged for your new MICA - BLUE BLOSS CHECK Crop Bikini Set (Top S / Bottom M – Normal) to be shipped out right away. A new order confirmation has been sent to the email address used for your purchase, and the tracking number will follow within 1–2 business days.
If you have any questions or need further assistance, feel free to let us know—we’re happy to help!
In regards to the incorrect bottoms and its matching top, no need to send these back.
Your RA number for the replacement is: 2258922NAEX2
Kindest,
Crystel
AGENT2026-04-10 08:17:42· email/helpdeskINTERNAL
MIXUP EX 2295446NA / 2258922NAEX2
EX PROCESSED April 10, 2026
NEW ORDER 2312299NA