30,691 tickets1-100

Re: Order #2300739NA

Roxanne Amezquita · roxanne.amezquita2@gmail.com · Gorgias #214725227

closed
Opened
1 Apr 2026, 14:19
Closed
3 Apr 2026, 12:37
Assignee
Nikka - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-01 14:19:33· email/helpdesk
    Dear Roxanne, We have received your Exchange Request for Order #2300739NA. We are eager to assist, but unfortunately, the SOFI - COOKIE Halter Top - XS / Bottom - XS Cheekiest you have selected is low in stock and may no longer be available once your items arrive back at our warehouse. We would like to offer 2 options: place a new order today to secure the style you have selected, or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-13 2. Order the new bikini/sizes that you require (in a full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2300739NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Gelou
  2. AGENT2026-04-01 14:20:36· email/helpdeskINTERNAL
    Pending Approval: 2300739NA / 1A5D402882707 SOFCOOTOPXS 27 / SIDCOOCBOTXS 4 > AOOS
  3. CUSTOMER2026-04-01 18:00:47· email/email
    Hello, I opted for doing option one and placed a new order. My order number is 2306251NA
  4. AGENT2026-04-03 12:36:27· email/helpdesk
    Hi Roxanne, Thank you for getting back to us and sharing your new Order #2306251NA. Your return for Order #2300739NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - TANNA Top XXS / Bottom XXS / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 1A5D402882707 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
  5. AGENT2026-04-03 12:36:33· email/helpdeskINTERNAL
    RF AND REP 2300739NA 1A5D402882707
  6. AGENT2026-04-10 22:56:00· email/helpdeskINTERNAL
    2300739NA / 1A5D402882707 4/8/2026 #N/A 1A5402882707 ROXANNE AMEZQUITA VINTANCBOTXXS 1 USPS9505516328216096061609 322969 4/9/2026 4/8/2026 #N/A 1A5402882707 ROXANNE AMEZQUITA N/A 1 USPS9505516328216096061609 VIN TANNA TOPXXS 322970 4/9/2026
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