Re: Order #2318740NA

Dear Grace, Thank you for your lovely message. We’re so glad to hear how excited you are, and the SOFI set is such a great choice! We understand you’d like to make changes to your order #2318740NA. We can’t guarantee that it can be done, but we’ll definitely try our best. Just to confirm, you’d like to receive the following styles and sizes instead of what’s in your original order: SOFI - COOKIE Halter Bikini Set 1 x Top / XS / Normal 1 x Bottom / XS / Cheeky Please note that this style has an anticipated ship date of April 28 and will be shipped within the week. Below is the snapshot from our website: Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks. Let us know if you’d like to proceed with the changes. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you. Kindest, Anna x

Dear Grace, Thank you for confirming your preference. We removed your original order #2318740NA from our system but do not panic! We created a new one with your preferences. Your new order number is #2319199NA and it is for the following: SOFI - COOKIE Halter Bikini Set 1 x Top / XS / Normal 1 x Bottom / XS / Cheeky Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Rest assured, your order has been updated, as promised, just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna x

Dear Grace, Thank you for your message! Trish here, stepping in while Anna is offline. I’m sorry for the confusion the confirmation email may have caused. I completely understand wanting to double-check that everything is correct. The order confirmation email only shows a preview of your items, which can sometimes make it look incomplete. I’m happy to confirm that your order #2319199NA went through successfully for the following items: This is also to confirm that we’ve updated your shipping information as requested. Please review the details below: Grace Ziegler 730 Civitas Ave Apt 103 Columbus OH 43215 United States +1 216-337-5309 If anything else needs to be amended, please let us know right away, as we only have a small window of time to make changes before your order ships. Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email, but rest assured, your order has been updated as promised. You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case. If you have any other questions or concerns about your order, feel free to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish

Dear Grace, You’re very welcome, and so glad I could help! Excited for you to receive your order too! If you have any other questions or concerns about your order, feel free to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish