Hi Candice,
Thank you for reaching out to us.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on March 31, 2026, and your request was sent on April 15, 2026, which is outside of this timeframe.
However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, kindly send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable).
Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest.
Kindest regards,
Kim xx
AGENT2026-04-16 11:53:17· email/helpdeskINTERNAL
#2300044NA / 734E5D2893573 - 16 days
CUSTOMER2026-04-16 16:48:54· email/email
Hello!
Thank you for your response. I ordered these suits for my daughter - unsure of what size would fit so I ordered several of the same suit in different sizes. I kept the suit that fit her and we left the next day for spring break for 10 days 😩 A refund would be wonderful since we kept that suit in the size that fits. I really appreciate this exception. Going away for 10 days out of the 14 did not give me any wiggle room.
Please let me know how to return and I will return this evening or tomorrow morning.
Thank you so much,
Candice Willetts
AGENT2026-04-18 08:26:06· email/helpdesk
Hi Candice,
Thank you for getting back to us — we’re sorry to hear your order didn’t work out as planned, but we completely understand the situation.
It sounds like you had a tight timeline with your trip, and we’re glad to hear you were able to find a size that worked for your daughter. We’re happy to make this exception and arrange a refund for the remaining items.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
VINCA - GARA L/M CHEEKY
VINCA - GARA S/S CHEEKY
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 734E5D2893573
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Reena