30,691 tickets1-100

Re: Order no. 2308591NA

Rhea Ramachandran · rheara4@gmail.com · Gorgias #217516884

closed
Opened
20 Apr 2026, 10:12
Closed
23 Apr 2026, 04:26
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-20 10:12:18· email/helpdesk
    Dear Rhea, Thank you for getting in touch, we have received your Exchange Request #61B1FB2896484. We are eager to assist but unfortunately, the style ESTE - TURQUOISE Neoprene Scoop Crop Bikini - Bottom / XS / Cheekiest have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2308591NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kim xx
  2. AGENT2026-04-20 10:12:42· email/helpdeskINTERNAL
    #2308591NA / 61B1FB2896484 / AOOS
  3. CUSTOMER2026-04-20 19:20:52· email/email
    Hi, I have placed a new order with the confirmation #4595TEXPZ. Please advise with the remaining return instructions. Thank you!
  4. AGENT2026-04-21 09:51:16· email/helpdesk
    Hi Rhea, Thank you for getting back to us and sharing your new Order #2318559NA. Your return for Order #2308591NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - TURQUOISE TOP S / BOTTOM XS CHEEKY (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 61B1FB2896484 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Ja
  5. AGENT2026-04-21 09:51:31· email/helpdeskINTERNAL
    2308591NA / 61B1FB2896484
  6. CUSTOMER2026-04-22 13:33:12· email/email
    Hi, I have attached to this email proof of my return order. I shipped it today through USPS. Thank you!
  7. AGENT2026-04-23 04:24:54· email/helpdesk
    Dear Rhea, Thank you for sending your postage receipt. We will process your request once we receive it in our warehouse. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered. Kindest, Pearl
  8. AGENT2026-04-23 04:26:15· email/helpdeskINTERNAL
    2308591NA / 61B1FB2896484 ON HOLD: In transit TN: 9505513166086112340107 SD: 4/22/2026
  9. AGENT2026-04-26 12:50:19· email/helpdesk
    Hi Rhea, Hope this email finds you well. Thank you again for providing the proof of postage for your return. We tracked your parcel and it now shows delivered. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Reena
  10. AGENT2026-04-26 12:50:36· email/helpdeskINTERNAL
    FP 2308591NA / 61B1FB2896484 ADD 4/25/26 (wt 1lb 10oz ~ 1.625 lbs)
  11. AGENT2026-04-29 03:09:45· email/helpdeskINTERNAL
    4/27/2026 #2308591NA 61B1FB2896484 RHEA RAMACHANDRAN ESTTUR2TOPS 1 USPS9505513166086112340107 327685 4/28/2026 4/27/2026 #2308591NA 61B1FB2896484 RHEA RAMACHANDRAN SIDTUR2ABOTXS 1 USPS9505513166086112340107 327686 4/28/2026
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