Re: TRIANGL ORDER #2303962NA

Dear Lucy, Thank you for submitting your exchange request for Order #2303962NA. We’re sorry to hear the bottoms didn’t quite meet your expectations—we completely understand how important it is for everything to fit and feel just right, and we’re here to help make this as smooth as possible for you. At this time, we’re unable to accommodate requests for a different bottom style within the set, as mix-and-match combinations aren’t part of our current policy. However, you’re welcome to select an alternative style, provided it is within the same price range as your original order. When you’re ready, please share your top 3 preferred styles, along with your selected top and bottom sizes, and bottom shape (if applicable), so we can proceed with your exchange. Once we have these details, we’ll provide your RA code along with the return instructions. We look forward to assisting you further! Kindest, Crystel

PENDING APPROVAL #2302285NA / 06EB112889471 / MIX & MATCH

Dear Lucy, Kindly disregard my previous email, and please refer to this latest one to avoid any inconvenience. Thank you for getting in touch, we have received your Exchange Request #078A312889484. We are eager to assist but unfortunately, the DARA - RIYA - Top M / Bottom M Cheekiest you have selected are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2302285NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

CORRECT DETAILS PENDING APPROVAL #2303962NA / 078A312889484 / AOOS ARCHIVED 06EB112889471 BOT FROM #2302285NA

Hi Lucy, Thank you for getting back to us and sharing your new Order # 2312998NA. We appreciate that you've placed a new order. Your return for Order # 2303962NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - ZEBRA SPLASH - top XS , bottom XXS / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 078A312889484 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful weekend! Warm regards, Elaine xx

RF & REP , 2303962NA / 078A312889484 new ORDER# 2312998NA (w/ SF code)

2303962NA / 078A312889484 4/16/2026 #2303962NA 078A312889484 LUCY KOO NMAIZLATOPXS 1 FEDEX870643016989 325502 4/17/2026 4/16/2026 #2303962NA 078A312889484 LUCY KOO NMAIZLAABOTXXS 1 FEDEX870643016989 325503 4/17/2026