30,691 tickets1-100

Re: Triangl Order #2304383NA

lisa horne ¡ lisalhorne@gmail.com ¡ Gorgias #217947362

closed
Opened
22 Apr 2026, 15:55
Closed
23 Apr 2026, 09:21
Assignee
Crystel - Returns Team
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-22 15:55:30¡ email/helpdesk
    Dear Lisa, We are reaching out regarding your Refund request for order #2304383NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Crystel
  2. AGENT2026-04-22 15:56:02¡ email/helpdeskINTERNAL
    4/21/2026 #2304383NA 2989542892182 LISA HORNE MAIMEN2TOPXXS 1 UPS1Z5EY0860376035681 326682 4/22/2026 4/21/2026 #2304383NA 2989542892182 LISA HORNE NMICJOLABOTXS 1 UPS1Z5EY0860376035681 326683 4/22/2026 CLARIFICATION #2304383NA / 2989542892182 / received MAIMEN2TOPXXS instead of NMICJOLTOPXXS
  3. CUSTOMER2026-04-22 22:12:05¡ email/email
    Hello, I returned the Mica - Joly Terry Towelling Crop Bikini Set X 1 Bottom / XS / Normal Mica - Joly Terry Towelling Crop Bikini Set X1 Top / XXS / Normal I apologize for the mistake. My granddaughter obviously put the swimsuit in the wrong packaging.
  4. AGENT2026-04-23 09:21:58¡ email/helpdesk
    Dear Lisa, Thank you for confirming, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Crystel
  5. AGENT2026-04-23 09:22:10¡ email/helpdeskINTERNAL
    2304383NA / 2989542892182 / correct items shipped
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