Re: Triangl Order #2317625NA

Dear Orel, Thank you for getting in touch, we have received your Exchange Request #4981BF2903314. We’re sorry to hear that the items didn’t quite meet your expectations. We completely understand how important it is for everything to feel just right, and we’re here to help make this process as smooth as possible for you. We are eager to assist but unfortunately, the MIMA - PANDA WHITE - Top S / Bottom / XS / Cheeky you have selected are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2317625NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

PENDING APPROVAL #2317625NA / 4981BF2903314 / AOOS

Dear Orel, Thank you for getting back to us and sharing your new Order #2323610NA. Please note that we do not provide return labels, and the shipping costs for returning items to Triangl, whether for exchanges or refunds, are not refundable. We recommend using the most affordable registered or trackable mailing service to ensure the safe return of your items. Unfortunately, we cannot be held liable for any lost items, so please be sure to keep a record of your tracking details for your reference. Your return for Order #2317625NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - PANDA WHITE Neoprene Crop Bikini Set - XS / S Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 4981BF2903314 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kim xx

RF & REP / #2317625NA / 4981BF2903314 NEW ORDER: 2323610NA

Dear Orel, Thank you for your message, we understand your concerns regarding the return shipping costs and appreciate you taking the time to share your feedback. Please note that we do not provide prepaid return labels. Return shipping costs are the responsibility of the customer, and customers may choose the courier service that best suits them. This information is outlined in our Returns Policy, which you can view here: https://triangl.com/a/returns If there’s anything else we can assist you with, please feel free to let us know. Kind regards, Gelou

Hi Orel, Thank you for sharing the tracking number—I really appreciate you sending this through. I’m sorry to hear about the high return cost you had to cover. I completely understand how frustrating that must be, especially if it wasn’t expected. Once your return arrives at our warehouse and is listed, we’ll go ahead and issue your refund as soon as possible. I also understand your concern about having two charges on your account, and we’ll do our best to complete this promptly. Just to clarify, refunds are issued excluding the original shipping cost, as these charges are non-refundable. This is outlined in our returns policy here: https://triangl.com/pages/frequently-asked-questions https://triangl.com/a/returns If you have any other questions or concerns in the meantime, please feel free to reach out—I’m here to help. Kindest, Jetz

ON HOLD / SD 5/4/2026 RF & REP / #2317625NA / 4981BF2903314 TN LX089271554IL Status: In Transit

latest ticket: https://triangl.gorgias.com/app/ticket/222007575