Hello! I threw out the plastic bag the top came in. All tags, 2 other plastic bags and pouch are included in return. Along with dispatch note. Will this be a problem?
Thank you!
AGENT2026-04-19 09:47:39· email/helpdesk
Hi Elena,
Thank you for getting back to us.
If you no longer have the original plastic packaging the item came in, that’s absolutely not a problem—you may use another clean packaging for the return instead.
We just kindly ask that the bikini is packed neatly, clean, and not folded or crumpled in any way.
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any other questions, feel free to reach out—we’re happy to help.
Kindest,
Reena
AGENT2026-04-19 09:47:42· email/helpdeskINTERNAL
2311790NA / 337CBF2894104
Approved 4/17/26
CUSTOMER2026-04-20 18:34:33· email/email
Elena Howicz
AGENT2026-04-21 10:11:30· email/helpdesk
Dear Elena,
Thanks for sending this through.
We appreciate you providing us with the proof of postage for your return. We'll keep an eye on it and process your request once we receive the items back in our warehouse.
In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help.
Wishing you a wonderful day!
Kindest,
Elaine xx