AGENT2026-04-23 14:25:11· email/helpdesk
Hi Lauren,
Thank you for your recent order.
We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action:
"Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made."
You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 521726671905 as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
CUSTOMER2026-04-23 15:00:32· email/email
Hi!! Can you please reach out to fed ex and please tell them to receiver. I
called them and texted them and they said they have to speak to the shipper
Thanks so much!!!
AGENT2026-04-23 15:37:26· email/helpdesk
Hi Lauren,
Thank you for your message. I completely understand how frustrating that must feel.
We’ll step in and coordinate with FedEx directly on your behalf to confirm exactly where your parcel is currently being held and what the available options are, whether that’s arranging a redelivery or confirming a pickup location.
As soon as we receive a clear update from them, we’ll let you know right away so you’re not left chasing this on your own.
In the meantime, if you do happen to get through to them, you can reference your tracking number 521726671905, but please rest assured, we’re actively working on this for you as well.
Thank you so much for your patience. We’ll do our best to get this resolved as quickly as possible.
Kindest,
Jesselle X
CUSTOMER2026-04-23 15:39:06· email/email
Thank you so much that would be amazing!!
I have ordered bathing suit from you before they never needed a signature
before.
Not sure why this time is different.
Thanks so much fir your help
AGENT2026-04-23 16:19:48· email/helpdesk
Hi Lauren,
Thank you for your prompt response.
For our customers’ protection, our courier is instructed not to leave parcels unattended. We also require deliveries to be signed for. While FedEx may sometimes leave parcels in a safe place depending on local guidelines, we generally don’t recommend this option to avoid the risk of lost packages.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X
CUSTOMER2026-04-23 16:21:57· email/email
Ok I will make sure someone is home if they can give us an idea.
Thanks so much.
AGENT2026-04-23 17:10:39· email/helpdesk
Hi Lauren,
You are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X