Margaret mora · margaret.mora@gmail.com · Gorgias #215062301
closed
Opened
3 Apr 2026, 16:18
Closed
5 Apr 2026, 07:04
Assignee
Lynn - Returns Team
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-03 16:18:14· email/email
Hi,
Thank you for approving my return request.
I wanted to clarify a couple of things before sending the items back. I no
longer have the original plastic packaging, as I wasn't aware it needed to
be kept for returns—I've never had to retain packaging for a return before.
However, I do still have the original bag/pouch that the bikini came with.
Could you please confirm if my return will still be accepted with just the
pouch included?
Additionally, could you explain what the "Dispatch Note" is and where I can
find it? I want to make sure I include everything correctly to avoid any
delays.
Thank you for your help!
AGENT2026-04-05 07:04:22· email/helpdesk
Hi Margaret,
Thank you for your message, and we’re happy to help clarify!
No worries at all regarding the original plastic packaging — your return will still be accepted without it. As long as the items are returned with the original pouch, tags attached, and in their original condition (including the hygiene seal intact), that will be perfectly fine. Please just ensure the items are packed securely using any clean plastic packaging to protect them in transit.
Regarding the Dispatch Note, this is the document that was included in your original parcel. It contains your order details and helps our warehouse team identify your return more efficiently. If you no longer have a copy, no problem — we have attached it in this email for your reference. You can simply print and include it in your return package.
Let us know if you have any other questions — we’re here to help!
Kindest,
Lynn xx
AGENT2026-04-05 07:04:58· email/helpdeskINTERNAL
#2301308NA / C6E0A12884450 - RF Approved via ZigZag 4/03/26
Replies are sent through Open Doors, so they stay on the customer record.