Re: Your request # B3313B2898135: Pending Approval

Dear Olivia, Thank you for getting in touch, we have received your Return Request #B3313B2898135. We are sorry to know that the fit didn't work out! We are eager to assist but unfortunately, the MICA - RIYA Bottom S Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2310292NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz

pending approval: 2310292NA / B3313B2898135 / AOOS STARIYBBOTS 12

Hi, Olivia! Thank you for confirming your request! Please make sure to use the unique free shipping code: EXCHANGE-TRIANGL-16 It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. We look forward to hearing from you soon! Kindest, Joan xx

Hi Olivia, Sure! Here is the updated free shipping code to waive the shipping cost of your new order: EXCHANGE-TRIANGL-17 You have a 48-hour window to apply the code. Please take note that it can be used only once, and you need to order a full set (top+bottom). Once you've placed your new order, please share the order number with us, and we'll provide you with the complete return instructions. We look forward to your response! Kindest, Jetz

Dear Olivia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your pending request for Order #2310292NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Geelah

Hi Olivia, Thank you for getting back to us, and we completely understand! Unfortunately, we’re unable to extend the original code. However, we’d be more than happy to provide you with a new one instead. You can use the code EXCHANGE-TRIANGL-18 when placing your order. We hope this helps, and please email us your new order number once you've successfully reordered the bikini on our website. Looking forward to your response! Kindest, Nikka

Hi Olivia, Thank you for getting back to us and sharing your new Order #2333154NA. Upon checking, the free shipping code had unfortunately expired again as it was not used within the 48-hour validity period. Since a new order has already been placed and shipping has been paid, we’re no longer able to waive the shipping fee upfront. However, to assist further, we will include the shipping fee in your refund once we receive your returned items back at our warehouse. Your return for Order #2310292NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - ADAO Set: S / S Cheekiest MICA - RIYA Set: S / S Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: B3313B2898135 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2310292NA / B3313B2898135 w/ SF RF New Order 2333154NA