how much does it cost to make a return from the us
AI_AGENT2026-04-19 00:17:38· chat/api
Hi Alli! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Return shipping from the US usually costs around $10–$20 USD depending on the courier and service you choose. Please note that TRIANGL does not provide prepaid return labels, so you'll cover the return shipping cost.
If you're exchanging an item, you cover the shipping to send the original item back, and we cover the shipping cost of the replacement. We recommend using a tracked postal service and keeping your tracking number until the return is processed.
You can start your return by visiting our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
CUSTOMER2026-04-19 00:18:02· chat/gorgias_chat
when do i have to make my return by?
AI_AGENT2026-04-19 00:18:20· chat/api
You have 14 days from the delivery date to initiate your return. Since your order was estimated to be delivered on April 20, 2026, you have 14 days from that date to start the return process.
Make sure the items are in their original condition, with the hygiene seal and returns tag attached. Returns must be processed through our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns).
Replies are sent through Open Doors, so they stay on the customer record.