Conversation with Joshua Bearden

Hi, welcome to TRIANGL! We can help with a top size exchange. Please log in so we can check your latest order and confirm the exchange options for you.

Thanks. We also need your full name and the email address used for the order so we can locate it.

Thanks. We still need the email address used for the order so we can locate it.

Thanks. Please log in so we can locate your order and confirm the top size exchange for you.

Hi Joshua, you can exchange just the top for a smaller size if you are staying within the same style. Once we receive and process the return, we will send the replacement with no additional shipping charge. Please submit the exchange here:

Hi Joshua, that’s frustrating, especially since you already submitted the exchange request. A pending review status means the Returns Team is manually reviewing it before approval, and you’ll receive an email once the review is complete with the next steps. There’s nothing you need to do right now. That said, since you never received the return instructions email, I’m going to connect you with a team member who can check this directly. Please hold on for a moment while I transfer the chat. Expected waiting time for a response in chat is 1 min.

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to know that you have yet to receive an update regarding your request.

Is it for order number 2400042NA?

Upon checking, our Returns Team have emailed you yesterday. Have you checked your emails including your spam or junk folders?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx