Hi,
I have returned my top. Can I please receive an update of when my
exchange will arrive?
Thank you,
AGENT2026-08-07 21:14:21· email/helpdesk
Dear Desi,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm an exchange.
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-08-07 21:14:44· email/helpdeskINTERNAL
EXCHANGE 2391097NA 2391097NAEX
date approved: 7/24/26
CUSTOMER2026-08-10 22:38:11· email/email
Hi,
I have sent my return to the address you have provided in the email below!
Please see attached.
CUSTOMER2026-08-12 19:54:48· email/email
Hi,
Following up on this? I have sent my return and it's been over a week, can
I please get an update?
I understand you guys are busy, so I do really appreciate your help!
Replies are sent through Open Doors, so they stay on the customer record.