CUSTOMER2026-08-08 14:02:14· chat/gorgias_chat
Status of my exchange
AI_AGENT2026-08-08 14:02:26· chat/api
Hi, welcome to TRIANGL! I know you want an update on your exchange. Please log in so we can check your order details and look into it for you.
AI_AGENT2026-08-08 14:03:15· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-08-08 14:03:28· chat/api
I know you want an update on your exchange. Once an exchange is received at our warehouse, processing typically takes 1 to 2 business days, and delivery of the replacement usually takes 3 to 5 business days depending on location.
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you prefer, you can also leave a contact email for follow-up. The expected wait time is 1 minute.
AGENT2026-08-08 14:04:52· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
CUSTOMER2026-08-08 14:05:04· chat/gorgias_chat
Hi
CUSTOMER2026-08-08 14:05:13· chat/gorgias_chat
I want to know the status of my exchange
CUSTOMER2026-08-08 14:05:28· chat/gorgias_chat
I’m leaving on vacation on August 15 and want to have it before then
CUSTOMER2026-08-08 14:06:29· chat/gorgias_chat
Return Authorization (RA) Number: #D9E9E12963167
AGENT2026-08-08 14:06:46· chat/helpdesk
Thank you. May I ask if you have shipped your items back?
CUSTOMER2026-08-08 14:06:52· chat/gorgias_chat
Yea
CUSTOMER2026-08-08 14:07:12· chat/gorgias_chat
Over a week ago
AGENT2026-08-08 14:07:21· chat/helpdesk
May I also ask for the name of the shipping company you used to send the bikini back to us and the tracking number, please?
CUSTOMER2026-08-08 14:07:54· chat/gorgias_chat
UPS
AGENT2026-08-08 14:08:29· chat/helpdesk
And the tracking number, please?
AGENT2026-08-08 14:09:14· chat/helpdesk
Thank you. For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours regarding the status of your exchange.
CUSTOMER2026-08-08 14:09:32· chat/gorgias_chat
Yes please!
CUSTOMER2026-08-08 14:09:43· chat/gorgias_chat
It’s summer time and I want to enjoy my bikinis
AGENT2026-08-08 14:10:11· chat/helpdesk
No worries. :) Is there anything else I can help you with?
CUSTOMER2026-08-08 14:10:27· chat/gorgias_chat
That’s all
AGENT2026-08-08 14:10:43· chat/helpdesk
Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
AGENT2026-08-08 14:10:57· chat/helpdeskINTERNAL
Return Authorization/ Order Number: D9E9E12963167
Courier: UPS
Tracking code: SS on chat
exchange ff-up
"I want to know the status of my exchange
I’m leaving on vacation on August 15 and want to have it before then"
AGENT2026-08-08 15:49:37· email/helpdesk
Dear Samantha,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Lynn
AGENT2026-08-08 15:50:33· email/helpdeskINTERNAL
EXCHANGE #2379227NA D9E9E12963167
PROCESSED 8/08/26 NEW ORDER: #2402877NA
8/3/2026 # NA D9E9E12963167 SAMANTHA MOREL COO TOP L 1 UPS1Z2VX1540365910590 352349 8/4/2026
8/3/2026 # NA D9E9E12963167 SAMANTHA MOREL ZEBRA RED TOP L 1 UPS1Z2VX1540365910590 352350 8/4/2026