31,243 tickets1-100

Re: Your Exchange request # C63CA52972725: Approved

Sarah ferguson Ferguson ¡ sarahfergusonn01@gmail.com ¡ Gorgias #234417701

closed
Opened
7 Aug 2026, 23:14
Closed
10 Aug 2026, 11:26
Assignee
Pearl - Returns Team
returnsreturns_approvedreturns_fp on-holdreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-08-07 23:14:32¡ email/email
    Here is proof of postage for my exchange.
  2. AGENT2026-08-08 00:14:30¡ email/helpdesk
    Hi Sarah, Thank you for reaching us through our Customer Care Department and providing us with your tracking details. We will keep an eye on your return and we will process your exchange request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. Kindest, Denise xx
  3. AGENT2026-08-08 00:14:39¡ email/helpdeskINTERNAL
    ONHOLD / EX 2399190NA C63CA52972725 SD 8/07/2026 TN 1Z0R9R500325954867
  4. CUSTOMER2026-08-08 00:15:35¡ email/email
    Just curious, is it normal to pay for shipping for an exchange? I've never had to do that before with any other company. Normally they provide the shipping label for an exchange.
  5. AGENT2026-08-10 11:26:45¡ email/helpdesk
    Dear Sarah, We completely understand why you’d ask, as exchange policies can vary between companies. For exchanges, we cover the shipping cost for sending the replacement item to you, but the return shipping cost for sending the original item back is the customer’s responsibility. We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Pearl
  6. AGENT2026-08-10 11:27:35¡ email/helpdeskINTERNAL
    EX 2399190NA C63CA52972725 SD 8/07/2026 TN 1Z0R9R500325954867 Processed: 8/10/2026 New Order: 2403573NA
Replies are sent through Open Doors, so they stay on the customer record.