CUSTOMER2026-08-03 23:45:22· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Whitney
Lastname:
Matza
Email:
whitneymatza@gmail.com
Phone:
9145826196
Ordernumber:
Body:
Hi, are there any discount codes available?
-----------------------------------------------------------------
You can enable spam filtering for contact forms in online store
preferences.
-----------------------------------------------------------------
AGENT2026-08-03 23:55:34· email/helpdesk
Hi Whitney,
Thank you for reaching out!
We don't offer sales or discounts, as we carry the same range year-round. If you'd like to stay updated on future promotions, such as free shipping, we recommend subscribing to our newsletter. That way, you'll be among the first to hear about any upcoming events.
Please let us know if there's anything else we can help with!
Kindest,
Anna xx
CUSTOMER2026-08-06 00:08:23· email/email
Hi, I appreciated the quick reply, but unfortunately the $20 shipping fee and potential return fee made buying the swim suits too costly especially since I'm not sure of the size. Thank you though!
AGENT2026-08-06 03:58:53· email/helpdesk
Hi Whitney,
I completely understand how the shipping and return fees can make the purchase feel a bit overwhelming, especially when you’re unsure about sizing. We’d love to help you with sizing! To proceed, could you please share the following details:
- What is your full bra size for a normal/non push up bra? (US 34B / EU 75B. etc.)
- What bottom size (underwear, swimwear, pants) do you normally wear in general? (example - 6 US / 10 UK / 38 EU in bottoms)
- What's your usual top size in clothing?
- Which style are you interested in?
- Your measurements in cm for your bust, underbust, hips, waist, and lower waist.
For the bust: wrap the measuring tape around the most protruding part of the bust.
For the underbust: allow the tape to slide to its most comfortable yet snug position around the ribcage. This is where the band of the bra normally sits.
For the hips: wrap the tape around the biggest part or the most protruding part of the bum.
For the lower waist: measure around 2-3 inches below the belly button. This is normally where the waistband of the bikini should sit.
For the waist: measure the thinnest part of the stomach.
We look forward to your response.
Kindest,
Mavi xx
AGENT2026-08-09 06:38:19· email/helpdesk
Hi Whitney,
It has been a while since we've heard from you.
In the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket.
TRIANGL x