CUSTOMER2026-08-05 16:28:42· chat/gorgias_chat
Hi! Waiting for my return/exchange request to be approved
AI_AGENT2026-08-05 16:28:54· chat/api
Hi, welcome to TRIANGL! I can help with that. Please log in so we can check your order and return request status.
CUSTOMER2026-08-05 16:29:28· chat/gorgias_chat
I don’t have an account but the order number is 2398513NA
AI_AGENT2026-08-05 16:29:39· chat/api
I’m sorry you’re waiting on this. We need your full name and the email address used for the order to locate it.
CUSTOMER2026-08-05 16:30:00· chat/gorgias_chat
Karley Everson. Email is karleyae2019@icloud.com
AI_AGENT2026-08-05 16:30:11· chat/api
I’m sorry this has been frustrating. Thanks for sharing those details. Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave a contact email for follow-up if needed. Our team will review this and a person will follow up shortly. The expected wait time is 1 minute.
AGENT2026-08-05 16:31:01· chat/helpdesk
Hi there, Karley! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-08-05 16:31:25· chat/gorgias_chat
Thank you! Was just wondering if I could get my exchange/return request approved
AGENT2026-08-05 16:31:28· chat/helpdesk
We apologize for the delay in responding to your email as they are receiving high volume of inquiries. Let me submit a follow up request.
CUSTOMER2026-08-05 16:32:11· chat/gorgias_chat
Can you help me with my exchange/return? I want to exchange a bottom size and then return a full bikini set
AGENT2026-08-05 16:34:20· chat/helpdesk
I appreciate the patience.
I submitted a follow up request to the Returns Team.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-08-05 16:34:42· chat/gorgias_chat
Okay thank you! Is there anything else you need from me?
AGENT2026-08-05 16:35:10· chat/helpdesk
None for now. Please let me know if there’s anything else I can help with before closing the chat.
CUSTOMER2026-08-05 16:35:19· chat/gorgias_chat
All good thank you
AGENT2026-08-05 16:36:28· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-08-05 16:37:43· chat/helpdeskINTERNAL
Hi, for approval, thank you
- 2398513NA
- https://triangl.gorgias.com/app/ticket/233699497
- https://triangl.gorgias.com/app/ticket/234018798
AGENT2026-08-06 02:16:20· chat/helpdeskINTERNAL
Addressed https://triangl.gorgias.com/app/ticket/234018798