31,919 tickets1-100

Re: 2376866NA

Mirit Barzilay · mirit1010@gmail.com · Gorgias #229945652

closed
Opened
9 Jul 2026, 11:00
Closed
11 Aug 2026, 13:19
Assignee
Lynn - Returns Team
Order
2376866
returnsreturns_approvedreturns_clarificationreturns_fp on-holdreturns_follow-uptrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-07-09 11:00:25· email/helpdesk
    Dear Mirit, Thank you for getting in touch, we have received your Exchange Request #DC8F132953445. We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2376866NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Looking forward to your confirmation. Kindest, Ja
  2. AGENT2026-07-09 11:00:44· email/helpdeskINTERNAL
    #2376866NA / DC8F132953445 AOOS
  3. CUSTOMER2026-07-12 05:34:02· email/email
    Dear TRIANGL Team, Thank you for your reply. Unfortunately, I do not want to place a new order for the same bikinis, as I do not wish to purchase bottoms that will not match the original sets. Instead, I would like to return both bikini sets and exchange them for different styles that are currently available on your website. Could you please explain the next steps? I would appreciate it if you could send me the return instructions, the return address, and let me know how I should place the new exchange order. Thank you for your assistance, and I look forward to your reply.
  4. CUSTOMER2026-07-14 07:08:54· email/email
    Dear TRIANGL Team, I hope you are doing well. I am writing to follow up on my previous email regarding my exchange request *#DC8F132953445*, as I have not yet received a response. As mentioned before, I would like to return both bikini sets and exchange them for different styles that are currently available on your website, rather than placing a new order for the same bikinis. Could you please provide me with the return instructions, the return address, and let me know how I should proceed with the exchange? I would appreciate your reply, as I would like to complete the process as soon as possible. Thank you very much for your assistance.
  5. AGENT2026-07-16 13:10:27· email/helpdesk
    Dear Mirit, Thank you for your email, and I sincerely apologize for the delay in responding. We have also received your other messages regarding this request. To avoid any confusion, I will continue assisting you through this email thread. To proceed with your exchange, please let us know your top 3 preferred styles that are currently available on our website. For each option, please include: - Style name - Top size - Bottom size + shape (if applicable) Once we receive your preferences, we will check availability and confirm which styles can be sent to you. After you have confirmed your exchange selections, we will provide you with the return address and complete return instructions. We look forward to your reply and will be happy to assist you through the rest of the exchange process. Kind regards, Gelou
  6. AGENT2026-07-16 13:10:49· email/helpdeskINTERNAL
    Pending Approval: 2376866NA / DC8F132953445
  7. CUSTOMER2026-07-16 15:34:10· email/email
    *Dear TRIANGL Team,* Thank you for your reply. I believe there has been a misunderstanding. As I explained in my previous email, I no longer wish to exchange the bottoms for the same styles because you informed me that they were low in stock. I do not want to keep tops without matching bottoms, or mix pieces from different sets. Therefore, I would simply like to return both bikini sets for a full refund. Could you please send me the return instructions and the return address so I can send the items back as soon as possible? Thank you for your assistance, and I look forward to your reply.
  8. CUSTOMER2026-07-19 05:38:12· email/email
    Dear TRIANGL Team, I hope you are doing well. I am following up on my previous email, as I have not yet received a response. As mentioned, I would like to return both bikini sets for a full refund. Since the matching replacement bottoms were unavailable, I no longer wish to proceed with an exchange. Could you please send me the return instructions and the return address at your earliest convenience? I would appreciate your prompt response so I can return the items as soon as possible. Thank you, and I look forward to hearing from you.
  9. AGENT2026-07-19 18:30:59· email/helpdeskINTERNAL
    Hello, for ff up - approval (refund). Thanks - needed a refund, please - DC8F132953445 / 2376866NA
  10. AGENT2026-07-19 18:31:51· email/helpdeskINTERNAL
    - related tx : https://triangl.gorgias.com/app/ticket/231417464
  11. AGENT2026-07-20 03:39:15· email/helpdesk
    Hi Mirit, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - JADED GREEN S+ Top & S / Standard / Cheeky Bottom MICA - POMEGRANATE S+ Top & S / Standard / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: DC8F132953445 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  12. AGENT2026-07-20 03:39:18· email/helpdeskINTERNAL
    2376866NA / DC8F132953445
  13. CUSTOMER2026-07-21 14:05:52· email/email
    Dear TRIANGL Team, I would like to let you know that I have shipped my return today. Please find my tracking number below: *Tracking Number:* LX085003067IL The package contains both approved bikini sets, as instructed. Please let me know once the return has been received and the refund has been processed. Thank you for your assistance.
  14. AGENT2026-07-24 06:06:21· email/helpdesk
    Hi Mirit, Thank you for providing us with your tracking details. We will keep an eye on your return and we will process your refund request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. Kindest, Denise xx
  15. AGENT2026-07-24 06:06:32· email/helpdeskINTERNAL
    ONHOLD/ RF 2376866NA DC8F132953445 SD 21 Jul 2026 TN LX085003067IL
  16. AGENT2026-08-11 13:19:31· email/helpdeskINTERNAL
    FOR PROCESSING #2376866NA DC8F132953445 #2376866NA DC8F132953445 Mirit Barzilay STAPOMBBOTS 1 LX085003067IL polybad had been broken 163213 8/5/2026 #2376866NA DC8F132953445 Mirit Barzilay STAJAD2BBOTS 1 LX085003067IL polybad had been broken 163214 8/5/2026 #2376866NA DC8F132953445 Mirit Barzilay MAIJAD2TOPSP 1 LX085003067IL polybad had been broken 163215 8/5/2026 #2376866NA DC8F132953445 Mirit Barzilay MICPOMTOPSP 1 LX085003067IL polybad had been broken 163216 8/5/2026
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