Hi!
I sent it off a few days ago and it should be there by now. Did you receive my return?
Thanks!
AGENT2026-07-28 08:35:27· email/helpdesk
Dear Abigail,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange.
Kindest,
Joan M.