31,243 tickets1-100

Re: Your Exchange request # D77FD82962503: Approved

Marisa Siegel · marisa.siegel22@gmail.com · Gorgias #232061142

closed
Opened
23 Jul 2026, 16:04
Closed
4 Aug 2026, 01:55
Assignee
Jetz - Returns Team
Order
2401191
CSAT
5/5
returnsreturns_approvedreturns_fp on-holdreturns_follow-upreturns_processedtrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-23 16:04:34· email/email
    Proof of postage. Thanks!
  2. AGENT2026-07-23 23:11:38· email/helpdesk
    Hi Marisa, Thank you for reaching us through our Customer Care Department and providing us with your tracking details. We will keep an eye on your return and we will process your exchange request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. Kindest, Denise xx
  3. AGENT2026-07-23 23:12:19· email/helpdeskINTERNAL
    ONHOLD / EX 2385224NA D77FD82962503 SD 23 Jul 2026 TN 9500114178036204343669
  4. CUSTOMER2026-08-03 20:09:09· email/email
    Hello, Just checking in. The postal tracking says you've received my return a week ago. Hoping the exchange will be processed soon to make it in time for the trip for which it was purchased.
  5. AGENT2026-08-04 01:55:34· email/helpdesk
    Hi Marisa, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Jetz
  6. AGENT2026-08-04 01:55:49· email/helpdeskINTERNAL
    EX FOR 2385224NA / D77FD82962503 SD: 7/23/2026 ADD: 7/27/2026 WH: 7/29/2026 PROCESSED: 8/4/2026 NEW ORDER: 2401191NA 7/27/2026 #2385224NA D77FD82962503 MARISA SIEGEL SOFCOOTOPS 1 USPS4209457823079500114178036204343669 350808 7/29/2026
Replies are sent through Open Doors, so they stay on the customer record.