Hi there,
My refund was short $20. Can you please refund me the remainder? The
original charge was $404.72 and the refund was $384.72. I paid for the
postage to send it back.
AGENT2026-08-03 06:20:15· email/helpdesk
Hi Jojo,
Thank you for getting in touch.
We’ve reviewed your refund, and we can confirm that the amount you received was correct. The $20 difference was the original shipping fee, which is not included in the refund amount.
Please note that TRIANGL offers a full refund for the item price only, excluding the original shipping cost. We’re also unable to refund the initial shipping charges for returned items or any return postage costs.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
We hope this clarifies the refund amount. If you have any further questions or need any additional assistance, please feel free to get in touch.
Have a lovely day!
Kindest,
Reena
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