Re: Exchange

Hi Kathryn, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on July 1, 2026, and your request was sent on July 21, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know which item (style name, top and bottom sizes, and bottom shape if applicable) you’d like in exchange, and we’ll be happy to guide you through the next steps. You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest, Joanna

2376397NA 20 days, OTE EX

Dear Kathryn, Thank you for your response. We are eager to assist but unfortunately, the MAIA - JADED GREEN Set: M / L Standard Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2376397NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - As this is a one-time exception, the new order/bikini will not be eligible for any further refunds or exchanges. - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan

2376397NA - OTE | AOOS: MAIJAD2TOPM 10 STAJAD2BBOTL 4

Dear Kathryn, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the unavailable item you requested for order 2376397NA and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joan

Hi Kathryn, Thank you for getting back to us and sharing your confirmation #MKYPPEIQG. For reference, your new Order number is 2402588NA. Your return for Order #2376397NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - JADED GREEN S++ Top & M / Standard / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2376397NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

OTE 2376397NA / 2376397NARF