Re: > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 day ...

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1. CUSTOMER2026-07-08 01:36:37· chat/gorgias_chat
   > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 days of receiving your order. To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered. If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes). ✨ Ready to start? You can easily initiate your return through our Return Portal Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > Can I exchange for a different set?
2. AI_AGENT2026-07-08 01:36:48· chat/api
   Hi, welcome to TRIANGL! Yes, you can exchange for a different set. For a style or colour change, the full set needs to be returned, and the exchange is for another full set. Please log in so we can verify your order and help with the exchange.
3. CUSTOMER2026-07-08 01:37:02· chat/gorgias_chat
   How do I log in?
4. AI_AGENT2026-07-08 01:37:17· chat/api
   To log in, use the account login page and request a password reset if needed. If you cannot access it, please: * check your spam or junk folder for the reset email * make sure you are using the same email address used for your order * if the reset link expired, request a new one from the login page If it still does not work after that, let me know and we’ll connect you with a live agent shortly.
5. CUSTOMER2026-07-08 01:38:11· chat/gorgias_chat
   I logged in
6. AI_AGENT2026-07-08 01:38:21· chat/api
   Thanks, Kylie. For an exchange to a different set, the full set needs to be returned, and the exchange is for another full set.
7. CUSTOMER2026-07-08 01:38:53· chat/gorgias_chat
   Okay so how do I do that
8. AI_AGENT2026-07-08 01:39:08· chat/api
   Hi, welcome to TRIANGL! Totally okay, Kylie, here’s how to do the exchange for a different set. For a style or colour change, the full set needs to be returned, and the exchange is for another full set. Since you’re logged in, please start the return using your Return Portal, then the team can initiate the exchange correctly. Please hold on for a moment while I transfer the chat to a live agent who will help you with the exchange setup. The expected waiting time for a response in chat is 1 min.
9. AGENT2026-07-08 01:39:32· chat/helpdesk
   Hi!
10. AGENT2026-07-08 01:39:40· chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
11. AGENT2026-07-08 01:40:01· chat/helpdesk
    You may request an exchange as long as the bikini requirements are met. We have a great 14 days returns policy, you may check all the details here: https://triangl.com/a/returns
12. CUSTOMER2026-07-08 01:40:48· chat/gorgias_chat
    Hi Mavi! I ordered #2374381NA and love it but just not on me. I want to exchange it for a different set. Is there a way to do this without returning and having to completely reorder?
13. AGENT2026-07-08 01:41:39· chat/helpdesk
    Yes, for exchange no need to reorder.
14. AGENT2026-07-08 01:41:47· chat/helpdesk
    May I ask for the following information, please? Style Name + Size/s Returning: Style Name + Size/s you need: Reason of Request (i.e. fit, style, color)
15. CUSTOMER2026-07-08 01:42:10· chat/gorgias_chat
    I can do that, one moment
16. CUSTOMER2026-07-08 01:42:48· chat/gorgias_chat
    Returning:
17. CUSTOMER2026-07-08 01:42:54· chat/gorgias_chat
    ESTE - PANDA WHITE Neoprene Scoop Crop Bikini Set × 1 1 × ESTE - PANDA WHITE Neoprene Scoop Crop Bikini Top S 1 × PANDA WHITE Neoprene Bikini Bottom M / Tie-side / Cheekiest
18. CUSTOMER2026-07-08 01:43:32· chat/gorgias_chat
    Style & Sizes Needed:
19. CUSTOMER2026-07-08 01:44:23· chat/gorgias_chat
    MIMA - BISC BROWN CROP BIKINI SET Top size XS and the bottoms in a medium with the minimal cheeky style.
20. CUSTOMER2026-07-08 01:45:17· chat/gorgias_chat
    I am requesting because I just did not like the fit on my body. The sizes were correct and I love the material, just on my body it made me look flat chested and just was awkward looking.
21. AGENT2026-07-08 01:45:47· chat/helpdesk
    Noted, Kylie.
22. AGENT2026-07-08 01:47:01· chat/helpdesk
    Sorry to hear that it didn't fit you right.
23. CUSTOMER2026-07-08 01:47:35· chat/gorgias_chat
    It’s okay! It’s definitely not anything on yalls end.
24. AGENT2026-07-08 01:47:53· chat/helpdesk
    I'll forward this to our Returns Team for further checking. Kindly wait for an update via email within 48 hours.
25. CUSTOMER2026-07-08 01:48:10· chat/gorgias_chat
    Thank you for your help
26. AGENT2026-07-08 01:50:24· chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
27. CUSTOMER2026-07-08 01:50:54· chat/gorgias_chat
    That is it, thank you! Have a great rest of your day!
28. AGENT2026-07-08 01:51:32· chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Kylie! :) xx
29. AGENT2026-07-08 01:57:06· chat/helpdeskINTERNAL
    #2374381NA Hi Returns, for your assistance, please. Thank you. xx exchange request / exchange Este Panda White to Mima Bisc in XS top and M Minimal cheeky bottom / "I want to exchange it for a different set. I am requesting because I just did not like the fit on my body. The sizes were correct and I love the material, just on my body it made me look flat chested and just was awkward looking. MIMA - BISC BROWN CROP BIKINI SET Top size XS and the bottoms in a medium with the minimal cheeky style."
30. CUSTOMER2026-07-08 22:47:03· chat/gorgias_chat
    Can I speak to a live agent?
31. CUSTOMER2026-07-08 22:47:40· chat/gorgias_chat
    Please?
32. CUSTOMER2026-07-08 22:48:09· chat/gorgias_chat
    I would like gto exchange a set but I need help
33. CUSTOMER2026-07-08 22:48:52· chat/gorgias_chat
    Stop
34. CUSTOMER2026-07-08 22:49:37· chat/gorgias_chat
    Can I speak to a live agent please
35. CUSTOMER2026-07-08 22:50:00· chat/gorgias_chat
    I need help making an exchange for a different set.
36. AGENT2026-07-08 23:01:25· chat/helpdeskINTERNAL
    "Actually is there any way to change the bottoms to a small instead?" exchange to Mima Bisc in XS top and S Minimal cheeky bottom Related ticket: https://triangl.gorgias.com/app/ticket/229876598
37. AGENT2026-07-11 07:46:34· email/helpdesk
    Dear Kylie, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the MIMA - BISC - Top / XS :: Bottom / S / Minimal / Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2374381NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Nikka
38. AGENT2026-07-11 07:47:01· email/helpdeskINTERNAL
    Pending Approval / 2374381NA / 1964302957265 / AOOS MIMBIS2TOPXS 4 / MINBISBBOTS 2
39. CUSTOMER2026-07-11 15:09:52· email/email
    Thank you for getting back to me! I would like to go with the first option if that's still okay.
40. AGENT2026-07-15 06:51:15· email/helpdesk
    Dear Kylie, Thank you for your confirmation. We're glad you've chosen Option 1. To proceed, please follow the instructions below: PLACE A NEW ORDER Use this unique code (valid for 1 order within the next 48 hours) to have your shipping fee waived: EXCHANGE-TRIANGL-28 Place a new order for the bikini style(s) and size(s) you require (full set) directly through our website. Reply to this email with your new order number, and we'll send you the complete return instructions. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code. Please note that the refund will be issued back to the original payment method used for order #2374381NA. As stock levels can change quickly, we recommend placing your new order as soon as possible to help secure your preferred style and size while they are still available. We hope to hear from you soon. Kindest, Crystel
41. CUSTOMER2026-07-19 20:06:40· email/email
    Good afternoon, This whole process has just taken a lot longer than I expected, and I still have not received the return instructions. I was planning on going on vacation next week and was hoping to have it before then which is why I continued to reach out to Support, but it just took longer than I was told it would. At this point, I would like to just go ahead and just do the return instead of an exchange. I appreciate you all taking the time to work on an exchange, but at this point, I will not need it and it would come in after I would return home. If you would let me know the next steps for just completing the return and how to complete that process, I would greatly appreciate it.
42. CUSTOMER2026-07-20 21:08:28· chat/gorgias_chat
    I requested a return and have not received the instructions
43. CUSTOMER2026-07-20 21:10:29· chat/gorgias_chat
    I would like to speak to a live agent
44. CUSTOMER2026-07-20 21:18:51· chat/gorgias_chat
    Help
45. CUSTOMER2026-07-20 21:30:02· chat/gorgias_chat
    I need help from a live agent
46. AGENT2026-07-20 21:38:18· chat/helpdeskINTERNAL
    Hi Returns, For ff up cx - I requested a return and have not heard anything back. The order number was 2374381NA. The return request is 1964302957265. The email address is kyliebelt10@gmail.com. I originally requested an exchange but the process just took so much longer than I expected and they never sent me the information on how to send the original set back. At this point I would just like to return it cause it will get here so late. From LC - https://triangl.gorgias.com/app/ticket/231595255 Thanks.
47. AGENT2026-07-20 21:49:19· email/helpdesk
    Hi Kylie, Thank you for confirming that you'd like to proceed with a refund