CUSTOMER2026-07-10 21:26:31· chat/gorgias_chat
help with an email exchange
AI_AGENT2026-07-10 21:26:45· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
Also, if this is about an email exchange or an order email not working, please note that for security reasons email addresses can’t be changed or verified through chat, and a team member will help you with this securely. Expected waiting time for a response in chat is 1 min.
If you’d like, you can leave your email address so the team member can contact you.
AGENT2026-07-10 21:27:07· chat/helpdesk
Hi!
AGENT2026-07-10 21:27:13· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-07-10 21:27:20· chat/gorgias_chat
Hi Mavi, thank you!
CUSTOMER2026-07-10 21:27:39· chat/gorgias_chat
I am reaching out to follow up on an email exchange, as I haven't heard back.
AGENT2026-07-10 21:28:11· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your exchange.
AGENT2026-07-10 21:28:15· chat/helpdesk
Can I have your full name, order number, and email address, please?
CUSTOMER2026-07-10 21:28:35· chat/gorgias_chat
Anika Seth
#2332097NA
anikaspam7@gmail.com
CUSTOMER2026-07-10 21:29:00· chat/gorgias_chat
I was promised a replacement order and I was hoping to see if you could help me get that placed so I can receive it in time for an upcoming trip!
AGENT2026-07-10 21:29:28· chat/helpdesk
Thanks!
AGENT2026-07-10 21:30:08· chat/helpdesk
Let me check this for you.
AGENT2026-07-10 21:33:08· chat/helpdesk
Upon checking, the initial order was delivered on May 21. You may check the tracking details here: https://www.fedex.com/fedextrack/?trknbr=525701670484&trkqual=2461173000~525701670484~FX
CUSTOMER2026-07-10 21:34:37· chat/gorgias_chat
Were you able to review the email exchange I had with Bernadette?
CUSTOMER2026-07-10 21:34:53· chat/gorgias_chat
I am following up on that replacement promise
AGENT2026-07-10 21:35:14· chat/helpdesk
Yes. The email was sent on May 20th, but according to the tracking link, the order was delivered on May 21st.
CUSTOMER2026-07-10 21:36:54· chat/gorgias_chat
I think there may still be some confusion. This was not a replacement based on the delivery date or a request under your returns policy. It was a replacement that Bernadette offered because of my overall experience with my order. She had already reviewed the situation and wrote, "We'd love to reprocess your order to have it shipped again to you at no additional cost."
AGENT2026-07-10 21:38:03· chat/helpdesk
I will endorse this to our Orders Team for further checking, Anika.
AGENT2026-07-10 21:38:12· chat/helpdesk
No guarantees though since you already received the order.
AGENT2026-07-10 21:38:21· chat/helpdesk
Kindly wait for an update via email within 24 hours.
CUSTOMER2026-07-10 21:38:43· chat/gorgias_chat
Is there a way to follow up with this team over the phone?
AGENT2026-07-10 21:39:07· chat/helpdesk
We don't have phone support, sorry.
AGENT2026-07-10 21:39:20· chat/helpdesk
Our Orders Team only communicates via email.
AGENT2026-07-10 21:39:36· chat/helpdesk
But rest assured that your concern has been forwarded to them already.
CUSTOMER2026-07-10 21:40:30· chat/gorgias_chat
Got it. I'd also like to emphasize that Jesselle from your team wrote:
"I’ve checked your order #2332097NA, and the latest tracking update shows that the parcel was released from customs on May 14, 2026, and is currently awaiting its next courier scan. At this stage, there are no indications that the shipment has been lost, though I understand the lack of updates is very concerning given your travel timeline."
This replacement was offered despite there already being communication that the original order could still be delivered. In other words, it was never contingent on the package being lost or on the delivery date. It was offered as a gesture of goodwill to make up for my experience as a first-time TRIANGL customer, and I'm simply asking that the resolution your team already offered be honored.
AGENT2026-07-10 21:41:15· chat/helpdesk
This is noted, Anika. I'll also endorse it to them.
AGENT2026-07-10 21:41:25· chat/helpdeskINTERNAL
Forwarded to Orders: https://triangl.gorgias.com/app/ticket/229346044
CUSTOMER2026-07-10 21:42:14· chat/gorgias_chat
Thank you very much. I look forward to hearing back in 24 hours.
AGENT2026-07-10 21:42:25· chat/helpdesk
You're welcome! In the meantime, is there anything else I might be able to help you with today?
CUSTOMER2026-07-10 21:42:32· chat/gorgias_chat
That is all.
AGENT2026-07-10 21:42:55· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Anika! :) xx