CUSTOMER2026-07-14 01:57:37· chat/gorgias_chat
Hi
AI_AGENT2026-07-14 01:57:45· chat/api
Hi, welcome to TRIANGL!
CUSTOMER2026-07-14 01:58:11· chat/gorgias_chat
Is there a real person who can help me?
AI_AGENT2026-07-14 01:58:22· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. The expected waiting time for a response in chat is 1 min. If you’d like, you can leave your email address here so we can contact you.
AGENT2026-07-14 01:59:02· chat/helpdesk
Hi! Anna, here! How can I help?
CUSTOMER2026-07-14 01:59:38· chat/gorgias_chat
Ate you a real person?
AGENT2026-07-14 01:59:52· chat/helpdesk
Yes. How can I help? :)
CUSTOMER2026-07-14 01:59:58· chat/gorgias_chat
Are*
CUSTOMER2026-07-14 02:00:27· chat/gorgias_chat
how does your refund works?
AGENT2026-07-14 02:00:53· chat/helpdesk
Regarding returns and exchanges, we accept requests within 14 days of delivery.
AGENT2026-07-14 02:01:15· chat/helpdesk
We do not offer free returns and do not provide return labels.
For exchanges, you only need to cover the shipping cost to return the items to us, and we will cover the shipping cost to send your exchange. You may use local postal services or any shipping company of your choice to return your items.
CUSTOMER2026-07-14 02:02:13· chat/gorgias_chat
How about the tax in US, am I going to oay for that?
CUSTOMER2026-07-14 02:02:21· chat/gorgias_chat
Pay*
AGENT2026-07-14 02:03:46· chat/helpdesk
No. Instead, you have the option to prepay duties, taxes, and fees during checkout or to pay for all duties, taxes and fees on delivery fo your country.
AGENT2026-07-14 02:03:49· chat/helpdesk
*for
AGENT2026-07-14 02:04:31· chat/helpdesk
If you select to pay at delivery, we cannot guarantee the cost of fees upon delivery.
CUSTOMER2026-07-14 02:05:56· chat/gorgias_chat
How much is the duty for $99?
AGENT2026-07-14 02:06:39· chat/helpdesk
If you choose to prepay at checkout, the amount will be shown before you complete the order.
CUSTOMER2026-07-14 02:07:11· chat/gorgias_chat
Can you give me a rough estimation?
AGENT2026-07-14 02:07:38· chat/helpdesk
Sorry, we don't have that information.
AGENT2026-07-14 02:11:23· chat/helpdesk
Sorry, are you still there?
AGENT2026-07-14 02:13:21· chat/helpdesk
It seems like we're no longer connected. I’ll end this chat now, but you're welcome to message us anytime if you need further assistance. Thank you, and have a lovely day! xx