30,691 tickets1-100

Conversation with Lena Brunetti

Lena Brunetti 路 lsbrunetti856@gmail.com 路 Gorgias #230135508

closed
Opened
10 Jul 2026, 13:52
Closed
10 Jul 2026, 14:17
Assignee
Dy - Returns Team
Order
2368631
returnsreturns_follow-uptrianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-10 13:52:23路 chat/gorgias_chat
    connect me to a live agent pplease
  2. AI_AGENT2026-07-10 13:52:35路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. In the meantime, you can leave your email address so the team can reach you, and the expected waiting time for a response in chat is 1 min.
  3. AGENT2026-07-10 13:53:02路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  4. CUSTOMER2026-07-10 13:53:26路 chat/gorgias_chat
    Hi! I sent my return via ups on june 30th the tracking says it was delivered on monday July 6, i have no updates in my portal for my refund are you able to look into this for me
  5. CUSTOMER2026-07-10 13:54:32路 chat/gorgias_chat
    the tracking number is 1Z2FF1020339992925
  6. AGENT2026-07-10 13:54:38路 chat/helpdesk
    I am sorry to know that you have yet to receive an update regarding your request.
  7. AGENT2026-07-10 13:54:53路 chat/helpdesk
    Noted on your tracking details.
  8. AGENT2026-07-10 13:55:06路 chat/helpdesk
    Can I also have your return authorization number?
  9. CUSTOMER2026-07-10 13:55:27路 chat/gorgias_chat
    it is 1Z2FF1020339992925
  10. CUSTOMER2026-07-10 13:55:46路 chat/gorgias_chat
    my triangl order number is 6515034718304
  11. AGENT2026-07-10 13:56:21路 chat/helpdesk
    Sorry, the order number should consists of numbers and letters and usually ends with AU, NA or INT.
  12. CUSTOMER2026-07-10 13:57:15路 chat/gorgias_chat
    2368631NA
  13. AGENT2026-07-10 13:58:02路 chat/helpdesk
    Thank you for these details. For this case, I will send your details over to our Returns Team for follow-up. Please allow our Returns Team to review your request and email you back within 24 hours.
  14. CUSTOMER2026-07-10 13:58:12路 chat/gorgias_chat
    ok thank you
  15. AGENT2026-07-10 13:58:55路 chat/helpdesk
    Thank you too for your understanding and patience.
  16. AGENT2026-07-10 13:58:59路 chat/helpdesk
    Is there anything else I can help you with?
  17. CUSTOMER2026-07-10 13:59:36路 chat/gorgias_chat
    thats all im just hoping this gets resolved quickly lol
  18. AGENT2026-07-10 14:01:36路 chat/helpdesk
    No wories, I have already escalated your details as we speak so rest assured that your concern will be prioritized and you will receive an update asap.
  19. CUSTOMER2026-07-10 14:01:47路 chat/gorgias_chat
    great thank you i apprechiate it
  20. AGENT2026-07-10 14:02:03路 chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  21. AGENT2026-07-10 14:02:52路 chat/helpdeskINTERNAL
    Hi Returns! cx visited LC to ff-up on return request. Thanks. "Hi! I sent my return via ups on june 30th the tracking says it was delivered on monday July 6, i have no updates in my portal for my refund are you able to look into this for me" Return Authorization/ Order Number: 2368631NA Courier: UPS Tracking code: 1Z2FF1020339992925
  22. CUSTOMER2026-07-10 14:03:10路 chat/gorgias_chat
    you too!!
  23. AGENT2026-07-10 14:17:16路 chat/helpdeskINTERNAL
    https://triangl.gorgias.com/app/ticket/229492207
Replies are sent through Open Doors, so they stay on the customer record.