CUSTOMER2026-07-30 00:46:54· chat/gorgias_chat
I shipped my return back on time and haven’t received a refund yet
AI_AGENT2026-07-30 00:47:08· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
If you’ve already sent your return back and you’re waiting on the refund, we can share that once your return/exchange is received at the warehouse, processing typically takes 1–2 business days from the date of receipt. Refunds may take an additional 3–5 business days to show up with your original payment method, depending on your financial institution. A live agent will join shortly to look into your specific case.
Please leave your email address as well, so the team can contact you. The expected waiting time for a response in chat is 1 min.
AGENT2026-07-30 00:47:45· chat/helpdesk
HI!
AGENT2026-07-30 00:47:51· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
CUSTOMER2026-07-30 00:47:51· chat/gorgias_chat
Hi
CUSTOMER2026-07-30 00:48:07· chat/gorgias_chat
I haven’t received my refund from my return
AGENT2026-07-30 00:48:14· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your refund. Let me submit a follow up on this.
CUSTOMER2026-07-30 00:48:23· chat/gorgias_chat
Okay
AGENT2026-07-30 00:48:40· chat/helpdesk
May I ask for the following details please?
RA number:
Courier used:
Tracking number:
POP / proof of postage (postage receipt):
CUSTOMER2026-07-30 00:48:55· chat/gorgias_chat
2377327NA
Fedex
AGENT2026-07-30 00:49:29· chat/helpdesk
Thanks, Madison!
CUSTOMER2026-07-30 00:49:41· chat/gorgias_chat
Fedex confirmed it was delivered on 7/24
AGENT2026-07-30 00:50:28· chat/helpdesk
I'll endorse this to our Returns Team. They will provde you with an update via email wirhin 24-48 hours.
CUSTOMER2026-07-30 00:50:37· chat/gorgias_chat
Thanks
CUSTOMER2026-07-30 00:51:03· chat/gorgias_chat
Is that it?
AGENT2026-07-30 00:51:25· chat/helpdesk
You're welcome! Is there anything else I might be able to help you with today? :)
CUSTOMER2026-07-30 00:51:32· chat/gorgias_chat
No
AGENT2026-07-30 00:52:04· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
AGENT2026-07-30 00:54:57· chat/helpdeskINTERNAL
#2377327NA Hi Returns, for your assistance, please. Thank you. xx
refund ff up / https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/625dc00f-8439-497a-9e6d-895bfadb39fc-IMG_3438-226deb31-1a94-4c83-8bb2-a47ed86534e9.jpeg
"I shipped my return back on time and haven’t received a refund yet. Fedex confirmed it was delivered on 7/24"
AGENT2026-07-30 07:49:13· email/helpdesk
Dear Madison,
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Jetz
AGENT2026-07-30 07:49:21· email/helpdeskINTERNAL
RF #2377327NA FBEEDC2960881
SD 7/22/2026
ADD 7/24/2026
7/24/2026 #2377327NA N/A MADISON BURTON TIEMATBBOTM 1 FEDEX1195267023320009457800874737691251 350270 7/27/2026
7/24/2026 #2377327NA N/A MADISON BURTON NVINMATTOPS 1 FEDEX1195267023320009457800874737691251 350271 7/27/2026