You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Ivy
Lastname:
Simon
Email:
ivynerea@gmail.com
Phone:
+14013967046
Ordernumber:
2367889NA
Body:
Hi I recently ordered a bikini set and started an
exchange for the bottoms. Unfortunately I threw away the plastic
packaging prior to receiving the return instructions. The bottoms
are unworn and still have the tags and hygiene seal and are in
original condition. Will i still be able to complete the
exchange?
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AGENT2026-07-07 09:35:54· email/helpdesk
Hi Ivy,
Thank you for reaching out to us!
We appreciate your honesty, so we will be more than happy to make an exception for you as long as the items are in original, unworn condition with all the tags and hygiene seal on.
If the original plastic packaging is no longer available, you can use any other packaging as long as it is clean and the items are laid flat.
Please let us know if we can assist you with anything else!
Kindest,
Ja
AGENT2026-07-07 09:36:36· email/helpdeskINTERNAL
#2367889NA / 46A5402946772 - Approved: 6/28
AGENT2026-07-17 14:21:53· email/helpdeskINTERNAL
EX PROCESSED: 7/17/2026
NEW ORDER: 2391686NA
7/13/2026 #2367889NA 46A5402946772 IVY SIMON STASKY3CBOTXS 1 USPS4209457823079505511595236189477082 346897 7/14/2026
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