31,919 tickets1-100

New customer message on July 3, 2026 at 12:12 am

Ivy Simon · ivynerea@gmail.com · Gorgias #228898790

closed
Opened
2 Jul 2026, 16:12
Closed
7 Jul 2026, 09:36
Assignee
Ja - Returns Team
returnsreturns_approvedreturns_follow-uptrianglchannel-email

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  1. CUSTOMER2026-07-02 16:12:21· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Ivy Lastname: Simon Email: ivynerea@gmail.com Phone: +14013967046 Ordernumber: 2367889NA Body: Hi I recently ordered a bikini set and started an exchange for the bottoms. Unfortunately I threw away the plastic packaging prior to receiving the return instructions. The bottoms are unworn and still have the tags and hygiene seal and are in original condition. Will i still be able to complete the exchange? ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-07-07 09:35:54· email/helpdesk
    Hi Ivy, Thank you for reaching out to us! We appreciate your honesty, so we will be more than happy to make an exception for you as long as the items are in original, unworn condition with all the tags and hygiene seal on. If the original plastic packaging is no longer available, you can use any other packaging as long as it is clean and the items are laid flat. Please let us know if we can assist you with anything else! Kindest, Ja
  3. AGENT2026-07-07 09:36:36· email/helpdeskINTERNAL
    #2367889NA / 46A5402946772 - Approved: 6/28
  4. AGENT2026-07-17 14:21:53· email/helpdeskINTERNAL
    EX PROCESSED: 7/17/2026 NEW ORDER: 2391686NA 7/13/2026 #2367889NA 46A5402946772 IVY SIMON STASKY3CBOTXS 1 USPS4209457823079505511595236189477082 346897 7/14/2026
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