Tatyana Von Habsburg · tatyana@vonhabsburg.com · Gorgias #228745811
closed
Opened
1 Jul 2026, 19:01
Closed
1 Jul 2026, 23:17
Assignee
Bernadette - Orders
or_size changeorderstrianglvipchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-07-01 19:01:33· email/email
Dear Customer Service,
My name is Tatyana and I have just placed an order #2380050NA. However I accidentally took the wrong size of the bottoms. Would it be possible to change the S to a XXS (European size 32).
So sorry for the inconvenience and thank you for your help,
AGENT2026-07-01 23:17:42· email/helpdesk
Hi Tatyana,
It's Bernadette from Triangl's Orders team with an update for you about your order #2380050NA.
We removed your original order from our system but do not panic! We created a new one with your preferences. Your new order number is #2380233NA and it is for the following:
MIMA - BUTTER CROCHET STRIPE Crop Bikini in M top / XXS Minimal Cheeky bottom
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic though! Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Bernadette x
Replies are sent through Open Doors, so they stay on the customer record.