CUSTOMER2026-07-08 19:36:28路 email/email
Hello, I recently bought this swimsuit late January and I have worn it only
3 times and I was taking it off when the string just snapped and broke.
CUSTOMER2026-07-08 19:37:47路 email/email
Hello, I recently bought this swimsuit in late January and I have worn it
only 3 times and I was just taking it off and it snapped. Is there any way
I could be sent a new one? Thank you!
AGENT2026-07-12 11:42:55路 email/helpdesk
Dear Rylie,
Thank you for reaching out to us.
We apologize for the delay in getting back to you. We're sorry to hear about your bikini top, and we're glad to assist.
Can you please share the following details:
Was the item machine washed?
How was the item dried and stored?
Did the item come in contact with any rough surface?
Was the item used in activities (e.g., WATER SPORTS, etc.)?
From there, we will assess and look into this. If you have other concerns, let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-07-12 11:43:21路 email/helpdeskINTERNAL
Order# 2250733NA , DOD February 4, 2026
issue: strap > torn / linked , ID verified
CUSTOMER2026-07-13 16:39:19路 email/email
Hi!
1. The item was machine washed 3 times but air dried.
2. It was dried and stored in a drawer with all of my other swimsuits
3. It was not in contact with any rough surface.
4. It was not used for any activities I only use it to tan and I got in the
water just to walk around in the pool.
AGENT2026-07-16 00:22:14路 email/helpdesk
Dear Rylie,
Thank you for sharing this!
At TRIANGL, we take great pride in the quality of our products. Each bikini undergoes intensive quality control before it is dispatched, and with proper care and use, they are designed to last while maintaining their shape, materials, and color. However, different factors such as washing, handling, and storage may, unfortunately, cause harm over time.
In this case, the damage does not appear to be the result of a manufacturing defect but rather from the way the item was handled and washed. As noted in our care instructions鈥攂oth on our website and on the care card that accompanies each bikini鈥攚e do not recommend machine washing or drying, regardless of the setting. Our suits require cold hand washing after each use with mild soap, followed by laying flat to dry. Extra special care and attention are needed to ensure damage like this does not occur. You can find more details about our care instructions here: Care & Composition FAQs.
That said, we really appreciate you as a customer, and as a gesture of goodwill, we鈥檇 love to offer you free shipping on your next purchase. You can use the code FS2250733NADM at checkout, valid for one order within the next three months.
Thank you again for bringing this to our attention. We hope this helps, and we would love to see you in another TRIANGL suit soon.
Kindest,
Nikka - Returns Team xx
AGENT2026-07-16 00:22:41路 email/helpdeskINTERNAL
2250733NA / Declined due to CX FA (Machine-washed)
Issue: Strap > Torn / https://prnt.sc/eJmQmk5HO6eY