CUSTOMER2026-07-19 02:05:18· chat/gorgias_chat
Can I add to my order
AI_AGENT2026-07-19 02:05:36· chat/api
Hi, welcome to TRIANGL! Thanks for your message. I understand you’d like to add an item to your order.
Order changes or adding items can’t be confirmed in chat, so I’m connecting you with one of our team members who can review your specific order and assist with the request. Please hold on for a moment while I transfer the chat. Expected waiting time for a response in chat is 1 min.
AGENT2026-07-19 02:06:38· chat/helpdesk
Hi!
CUSTOMER2026-07-19 02:06:47· chat/gorgias_chat
Please add VINCA - LOTUS TERRY TOWELLING TRIANGLE BIKINI SET in top size large and bottom size medium
AGENT2026-07-19 02:06:47· chat/helpdesk
You're now connected to a live agent. My name is Jenina, and I'm here to help!
AGENT2026-07-19 02:07:00· chat/helpdesk
Thanks for your recent order, Tamara.
CUSTOMER2026-07-19 02:07:08· chat/gorgias_chat
To my recent order 2392631NA
CUSTOMER2026-07-19 02:07:24· chat/gorgias_chat
Cheeky
AGENT2026-07-19 02:08:15· chat/helpdesk
Let me escalate your request to our Orders Team for further assistance.
AGENT2026-07-19 02:08:24· chat/helpdesk
What's the best email to contact you, please?
CUSTOMER2026-07-19 02:09:01· chat/gorgias_chat
Tamaralinak@gmail.com
AGENT2026-07-19 02:09:12· chat/helpdesk
Noted.
AGENT2026-07-19 02:09:24· chat/helpdesk
Please wait up to 24 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-07-19 02:09:41· chat/gorgias_chat
Thank you
AGENT2026-07-19 02:09:57· chat/helpdesk
You're welcome!️ Is there anything else I might be able to help you with today?
CUSTOMER2026-07-19 02:10:14· chat/gorgias_chat
That’s it
AGENT2026-07-19 02:11:26· chat/helpdesk
Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
AGENT2026-07-19 02:13:16· chat/helpdeskINTERNAL
For your assistance, Orders Team! Thank you very much! x
Can I add to my order 2392631NA
Please add VINCA - LOTUS TERRY TOWELLING TRIANGLE BIKINI SET in top size large and bottom size medium cheeky
added to sheet
AGENT2026-07-19 02:40:17· email/helpdesk
Dear Tamara,
Thank you for your recent purchase.
Unfortunately we are unable to add items to an order once it has been placed. However, you can place another order for the styles you would like to add and two separate packages will be delivered to you.
If you would like to do this, please send through your new Order Number and we will happily refund the shipping fee so you are only paying for shipping once.
We await your reply.
Kindest,
Jesselle
CUSTOMER2026-07-19 03:29:55· email/email
Confirmation #5MK0YYV6Z
Thank you!
AGENT2026-07-19 04:38:02· email/helpdesk
Dear Tamara,
Thank you for your recent purchases #2392631NA and #2392682NA.
You will still receive two separate parcels; however, we’ve submitted a refund request for the shipping fee on order #2392631NA.
This request will be reviewed by our Finance Department and should be completed within 5–7 business days. Once processed, the funds should appear in your account within an additional 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once the refund has been confirmed.
A separate email with tracking details will be sent as soon as your orders have shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions or concerns about your orders, please feel free to reach out and we’ll be happy to assist. For follow-ups, kindly include all of your questions in a single email so we can address them efficiently.
Kindest,
Anna x
CUSTOMER2026-07-19 04:46:59· email/email
Thank you!!
AGENT2026-07-19 05:11:26· email/helpdesk
Dear Tamara,
You're most welcome! We are glad to be of help. :)
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna xx