Re: Conversation with Brandon Gasparovic

Thanks for your message. I’m connecting you with one of our team members who can help you with your exchange update. It sounds like your exchange request is still pending, which means the Returns Team is currently reviewing it manually before approval. They review return or exchange requests within 2 business days, and you’ll receive an email once the review is complete with the next steps. There’s nothing you need to do right now. Please hold on for a moment while I transfer the chat. You can leave your email address here so the team can reach you, and the expected waiting time for a response in chat is 1 min. A live agent will be with you shortly.

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

I’m sorry to hear that you haven't received an update regarding your exchange request, Brandon.

Can I have your order number and request ID number, please?

Noted.

Thank you!

This is an exchange request for Vinca Melon Stripe top, correct? You need L instead of M?

Got it.

I will submit a follow up on this, Brandon.

Our Returns Team will get back to you as soon as they can.

You're welcome! Is there anything else I might be able to help you with today? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx

#2368907NA #512B9E2952495 Hi Returns, approval ff up please. Thank you. xx "I requested a exchange and haven’t heard anything. It has been 5 days"

Hi Brandon, Thank you for getting in touch. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - MELON STRIPE Triangle Bikini Top : M (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - MELON STRIPE Triangle Bikini Top : L (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 512B9E2952495 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

#2368907NA 512B9E2952495 / VINMEL2TOPL 30

Hi Brandon, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Lynn

EXCHANGE #2368907NA 512B9E2952495 PROCESSED 7/14/26 NEW ORDER:2389754NA SD: 7/14/26 9500110324476195451117

2368907NA 512B9E2952495 7/21/2026 #2368907NA N/A BRANDON GASPAROVIC VINMEL2TOPM 1 USPS4209457823079500110324476195451117 349584 7/22/2026