CUSTOMER2026-07-01 19:46:18· chat/gorgias_chat
Hi is there anyway you can add ORDER #2380032NA to my acct so I can view the tracking??
AI_AGENT2026-07-01 19:46:36· chat/api
Hi, welcome to TRIANGL!
I checked your account, and the latest order we have on file is #2085249NA. We couldn't find order #2380032NA in our system. I'll escalate this to a human agent who will verify and assist you further with adding that order to your account. Someone will be with you shortly.
AGENT2026-07-01 19:47:31· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-07-01 19:48:09· chat/helpdesk
Can I first ask for the full name and email address used to create the order, please?
CUSTOMER2026-07-01 19:48:37· chat/gorgias_chat
The name was reagan platz and the email is sutton.constant25@gmail.com
CUSTOMER2026-07-01 19:49:00· chat/gorgias_chat
i never ended up getting a confirmation email or anything so i just wanted to add it to my acct
AGENT2026-07-01 19:49:41· chat/helpdesk
Thanks.
AGENT2026-07-01 19:50:16· chat/helpdesk
Upon checking, the email address has been entered as sutton.comstant25@gmail.com hence why you didn't receive a confirmation email.
AGENT2026-07-01 19:50:52· chat/helpdesk
For this case, I will send your details to our Orders Team so they can update the email address to sutton.constant25@gmail.com and resend the confirmation email. and for you to also receive shipping updates. Please allow them to email you back within 24-48 hours.
CUSTOMER2026-07-01 19:51:48· chat/gorgias_chat
thank you so much!!!
AGENT2026-07-01 19:52:36· chat/helpdesk
No worries. :) Is there anything else I can help you with?
AGENT2026-07-01 20:07:38· chat/helpdesk
I just want to check if you're still online?
AGENT2026-07-01 20:09:19· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
AGENT2026-07-01 20:09:36· chat/helpdeskINTERNAL
2380032NA
Reagan Platz | sutton.comstant25@gmail.com
cust entered wrong email address and should be sutton.constant25@gmail.com
asking to resend confirmation email to correct email
"Hi is there anyway you can add ORDER #2380032NA to my acct so I can view the tracking??
The name was reagan platz and the email is sutton.constant25@gmail.com
i never ended up getting a confirmation email or anything so i just wanted to add it to my acct"
AGENT2026-07-02 04:32:37· email/helpdesk
Dear Sutton,
Thank you for reaching out to us.
Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you.
We’ve updated your email address from sutton.comstant25@gmail.com to sutton.constant25@gmail.com.
We also have an update for you about your order #2380032NA.
We were about to process your order when our shipper informed us that your payment was EXPIRED on their end. For that reason, we are unable to proceed with the order processing and your payment has not reflected on our end. The pending payment failure email for Order #2380032NA was already sent to sutton.constant25@gmail.com.
We want nothing more than to accommodate your order. Kindly contact your bank to inquire if there is a workaround for this issue. Alternatively, you may also place another order using another card or PayPal as a payment method.
If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Katrina x